en

25 June 2018 - 30 June 2018

Certification course on conciliation/mediation of labour disputes

25 June 2018 - 30 June 2018

Certification course on conciliation/mediation of labour disputes

Certification course on conciliation/mediation of labour disputes
Deadline for application: 18 May 2018
English
A9011102
Turin Centre
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Course Information

25 June 2018 - 30 June 2018

English

Turin Centre

Code: A9011102

English

Deadline: 18 May 2018

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This course aims to verify and enhance participants' knowledge of conciliation and mediation of labour disputes. It will also provide participants with a complete set of conciliation/mediation skills that will be a valuable asset for their present and future careers.

Description

Description

This course aims to verify and enhance participants' knowledge of conciliation and mediation of labour disputes. It will also provide participants with a complete set of conciliation/mediation skills that will be a valuable asset for their present and future careers.

Target audience

Target audience

Current or future conciliators/mediators from ministries of labour or from labour dispute resolution bodies/agencies; anyone with a strong interest in conciliation/ mediation.

Objectives

Objectives

The objective of the course is to assess and certify the competencies of those involved in conciliation/mediation of labour disputes and therefore contribute to an increased recognition of their role and functions.

Content

Content

Day One
1. Introduction and overview of the course
2. An introduction to conciliation/mediation - review of pre-course assignment
2.1. Group process guidelines
2.2. Defi nitions of conciliation/mediation
2.3. Styles of conciliation/mediation
2.4. Defining the primary processes
2.5. Reasons why people choose conciliation/mediation
2.6. Conciliation and mediation services
3. The confl ict dynamic - review of pre-course assignment
3.1. How conflict develops into a dispute
3.2. Different approaches to dispute resolution
3.3. The order in which different approaches to dispute resolution can be used
3.4. Other dispute resolution processes
3.5. Some considerations when choosing a dispute resolution process
4. Social dialogue, ILO Conventions and Recommandations
5. Process management skills
5.1. What typical conciliation/mediation looks like
5.2. Steps in conciliation/mediation
5.3. A suggested conciliation/mediation process
5.4. Demonstration of a conciliation/mediation
5.5. Role-play conciliation/mediation – with coaching
5.6. Identifying typical mistakes made in conciliation/mediation
6. Reflection and close

Day Two
1. Review refl ection and open
2. Problem management skills
2.1. The relationship between negotiation and conciliation/mediation
2.2. Identifying typical mistakes made in negotiation
2.3. An experience of negotiation
2.4. Outcomes in negotiation
2.5. Different approaches to negotiation
2.6. The negotiators’ dilemma
2.7. Costs and benefi ts of different styles of negotiating
2.8. How to maximize joint value and achieve optimum outcomes
2.9. The signifi cance of alternatives to a negotiated agreement
2.10. Reality testing
2.11. How to open up a zone of possible agreement
2.12. Generating options and brainstorming
2.13. Managing reactive devaluation
2.14. The mandating dynamic
3. Conciliation / mediation continued
3.1. Demonstration of a conciliation/mediation
3.2. Role-play conciliation/mediation – with coaching
4. Reflection and close

Day Three
1. Review refl ection
2. Effective people skills
2.1. Building rapport and empathy
2.2. Effective listening
2.3. Paraphrasing
2.4. Distinguishing positions from needs
2.5. Characteristics and typical language of positional and needsbased statements
2.6. Working with interests and needs
2.7. Reframing
2.8. Extracting needs
2.9. Finding mutual gains outcomes
2.10. The use of questions
2.11. Demonstration of a conciliation/mediation
2.12. Role-play conciliation/mediation – with coaching
3. Reflection and close

Day Four
1. Opening
2. Responding to challenges
2.1. Responding effectively to the emotions of the parties and managing your own emotions
2.2. Helping people save face
2.3. Managing diffi cult behaviours and difficult people
2.4. Role-play conciliation/mediation – with coaching
3. The conciliator/mediator in society
3.1. Ethical considerations for conciliators/mediators
4. Refl ection and close

Day Five
1. Opening 2. Conciliation/mediation process (continued)
2.1. Three conciliation/mediation role-plays -assessed

Day Six
3. Opening
4. Conciliation/mediation process (continued)
4.1. Three conciliation/mediation role-plays -assessed
5. Closure
5.1. Explanation of post-course assessment instruments
5.2. Course evaluation

How to apply

How to apply

The ILO promotes equality of opportunities and strongly encourages
women’s applications.

The cost of participation (2,640 Euros) should be paid in advance by
the participant or his/her sponsoring organisation. It includes:
tuition, training-related documentation and use of campus facilities;
single-room accommodation, full board, medical insurance;
Please note that air fares are not included.
For information regarding payment, cancellation and refunds, please
consult: http://www.itcilo.org/en/training-offer/how-to-apply.
To apply for the course, please fi ll in the online application form,
not later than 18 May 2018, at
http://intranetp.itcilo.org/STF/A9011102/en

For any question please contact Ms Emanuela De Marco, e-mail:

 

 

Costs

Tuition cost: 1920

Subsistence cost: 720

Total cost: 2640

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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