en

12 June 2017 - 16 June 2017

ISSA Guidelines on Information and Communications Technology

12 June 2017 - 16 June 2017

ISSA Guidelines on Information and Communications Technology

ISSA Guidelines on Information and Communications Technology

Course Information

12 June 2017 - 16 June 2017

English

Turin Centre

Code: A9010318

English

Deadline: 02 June 2017

facebook twitter google plus linkedin whatsapp

Information and Communications Technology (ICT) is a crucial component of social security systems, contributing to increasing their quality and performance. This course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of Information and Communications Technology for social security systems. The principal aim will be to impart the skills required for finding concrete solutions to social security systems through the use of ICT, focusing on ISSA guidelines on Information and Communications Technology in two main areas: (1) governance and management, and (2) key technologies.

Description

Description

Information and Communications Technology (ICT) is a crucial component of social security systems, contributing to increasing their quality and performance. This course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of Information and Communications Technology for social security systems. The principal aim will be to impart the skills required for finding concrete solutions to social security systems through the use of ICT, focusing on ISSA guidelines on Information and Communications Technology in two main areas: (1) governance and management, and (2) key technologies.

Target audience

Target audience

This course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the design, implementation or reform of social security systems in the area of Information and Communications Technology and should be interested in applying ICT to improve the quality and performance of social security systems and their administration.

Language requirements

Language requirements

The workshop will be conducted in English and participants are therefore expected to have a good command of the English language.

How to apply and costs

How to apply and costs

The cost of participating in this course is Euro 2180 EUR (1580 EUR for tuition and 600 EUR for
subsistence) excluding international air travel and airport transfers. This is payable in advance by the participant’s sponsoring organization. This covers: tuition fees; the use of training facilities and support
services; training materials and books; accommodation and full board at the Centre’s campus; emergency
medical care and insurance. For information regarding payment, cancellation and refunds, please consult:
http://www.itcilo.org/en/training-offer/how-to-apply

Applicants should complete the online nomination form no later than 12 May 2017, supported by a nomination letter from their sponsoring institution indicating how
the participant will be financed. The nomination form can be found at:
http://intranetp.itcilo.org/STF/A9010318/en

Objectives

Objectives

This course is structured to provide guidance and develop the capacities of social security professionals in the design, implementation and governance of ICT for social security systems. The principal aim is to impart the skills to find concrete solutions to support the delivery of the institution’s mandate through the effective use of ICT. Specifically, the objectives of this course are:

  • To equip participants with knowledge of the international professional standards of the ISSA Guidelines on ICT
  • To develop a firm understanding of the main roles and responsibilities in the governance and management of ICT systems, particularly in supporting an institution’s business processes and the delivery of social security services
  • To build capacity in ISSA member organizations to improve social security administration through the application of the ISSA Guidelines on ICT
  • To support participants’ reflection on the corporate application of the Guidelines in their own organization
  • To facilitate the formation of a network of practitioners with an understanding of the ISSA Guidelines

Methodology and Programme Design

Methodology and Programme Design

The training course on the ISSA Guidelines on ICT is designed for 50 training hours. The course is structured in three phases:

  • The Pre-training will require 10 hours of selfguided study through the course’s online platform. Participants will be asked to complete a set of online activities related to the ISSA Guidelines on ICT
  • The On-site training consists of 5-day interactive sessions with ISSA accredited experts supported by ITCILO staff. This phase will be delivered in the premises of the ITCILO in Turin for a duration of 35 hours of training. Training methods will combine lectures and plenary discussions, good practices, case studies, group work and individual exercises, with attention to the practical application of the ISSA Guidelines on ICT
  • The Post-training will involve 5 hours of individual work to develop a proposal on how the ISSA Guidelines on ICT could be applied in the participant’s organization. A diploma is awarded to the participant based on the satisfactory completion of this post-training assignment.

The training course is organized along the six core areas of the ISSA Guidelines on ICT:

ICT Governance and Management. A well-defined ICT framework is fundamental to ensure that ICT resources are aligned with and fully enable the institution’s business and strategic direction.International professional standards to organize an institution’s ICT resources will be discussed, covering fundamental areas such as:

  • ICT governance framework and processes
  • ICT strategy and innovation prospective
  • ICT investment and value management

ICT Service Delivery. Only at this stage of its life cycle do ICT systems deliver value to the business. A systematic and standardized approach is important to manage software applications, system operations and technical issues. Among the topics addressed in this core area are:

  • Software development and application management
  • Implementing e-services
  • ICT operations management

Data and Information Management. Data and information are the basic assets of every social security institution. The main considerations to ensure their integrity will be analysed, including:

  • Developing a data governance framework
  • Developing a master data model and system
  • Data quality management

Interoperability. Interoperable ICT systems are becoming indispensable because of the rising demand for integrated delivery of social security services across boundaries. The course provides participants with a high level reference point to appreciate the main issues involved, among which are:

  • The institution’s interoperability framework and application model
  • Interoperable shared data services (basic registries)
  • Institutional technical standards on interoperability

Data Security and Privacy. On a daily basis, database security and privacy is a major concern for social security institutions. Participants will discuss well recognized principles and best practices in this area, including those related to:

  • A management framework for information security
  • Data privacy policies, regulations and security measures
  • Comprehensive access control system

Mobile technologies. Rapid advances in mobile technologies provide fertile ground to develop citizencentred mobile services in social security. Participants will gain insights on the basics of innovations in this area, such as:

  • An institutional framework for the application of mobile technologies
  • Variety of mobile services to be provided
  • Mobile devices as gateway for payments and contributions

A Certificate of Achievement will be awarded upon satisfactory completion of the assessment of knowledge and competencies acquired.

 

ISSA Guidelines

ISSA Guidelines

Guidelines published by the International Social Security Association (ISSA) are professional standards for specific core areas of social security administration.
They have been produced by the world’s practitioners and constitute the knowledge base for the ISSA Centre for Excellence (CfE). The Centre provides technical advice, capacity building and recognition services to ISSA member institutions to support their efforts to work towards good governance, high performance and service quality. This course is organized by the ITCILO as an accredited training partner of the ISSA’s CfE Academy diploma programme.

Resource Persons

Resource Persons

Through its pivotal role in social security management, strong partnerships with other social security institution and comprehensive technical cooperation projects around the world, the ISSA and the ITCILO draw on a worldwide network of social security experts from its own staff, social security institutions, well-known universities, recognized research institutes and senior consultants.

Contact us

spgt@itcilo.org

Tuition cost: 1580

Subsistence cost: 600

Total cost: 2180

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

Contact us