Deadline for application: 18 May 2018
English
A9011095
Turin Centre
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Course Information

18 June 2018 - 22 June 2018

English

Turin Centre

Code: A9011095

Deadline: 18 May 2018

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The course on ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in day-to-day actions and business processes. Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is an investment in the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.

Description

Description

The course on ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in day-to-day actions and business processes. Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is an investment in the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.

Target audience

Target audience

This course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the management of social security services.

Contact us

spgt@itcilo.org

Tuition cost: 1600

Subsistence cost: 615

Total cost: 2215

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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