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Strengthening public service: a key theme for development

The ITC-ILO will run a course on “Public Service Reform: a participatory approach” [1] from 2 to 20 November 2009 in Turin.

The course will contribute to the discussion on the changing role of Public Service.  Examples of good practice will encourage government officials to reflect on their national situations and develop innovative responses to the challenges they are facing.

Participants will look at successful cases of ministries adapting and responding to the current challenges by using new management and evaluation methods and public administration reforms.  They will also examine how social dialogue at the national level has played a positive role in public policy and institutional reform.

The content of the course will focus on: 

  • The changing role of the State and its impact on Public Service Reform;
  • Vision, scope and objectives of PSR: “the Pro-Poor dimension”;
  • PSR as a process: designing and planning a reform with a participatory approach;
  • Enhancing public service professionalism;
  • Institutional and organizational analysis;
  • New trends regarding the public service legal framework;
  • Managerial and HRM implications: managing change and renewal in the Public Service;
  • Social Dialogue in the Public Service;
  • Managing diversity in the Public Service;
  • Monitoring and evaluation.

The ILO has a long-standing commitment to strengthening labour ministries’ ability to make significant input into economic and social policy-making as well as carrying out their regular functions efficiently.


International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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