Local Installation of CRM software in Bosnia and Herzegovina
The participants were following the instructions of the experts from SYNOLIA and the Programme for Employers’ Activities of ITC ILO, who were supported by the two Master Users of the Union of Employers' Associations of Republika Srpska. Through a combination of presentations and exercises the experts explained to the staff of the EO how to include the tool in their day to day operations.
The CRM software consists of five modules which allow among others:
- Manage contacts (member companies, potential members, partners etc.)
- Store data on activities and services provided
- Monitor payment of membership fees etc.
- Facilitate the communication with members
In the following months the tool will be installed in other Employers Organisations.