E-Learning on Compliance and Contribution Collection

E-Learning on Compliance and Contribution Collection

E-Learning on Compliance and Contribution Collection

1 June–10 July 2020
The course is available in English

Effective contribution collection and compliance is essential to ensure the financial sustainability, adequate coverage and social legitimacy of social security schemes. This course draws on international best-practice guidelines to assess approaches to improve governance and management of contribution collection and enforcing compliance, with particular focus on institutional business processes and the role of ICT. This is one of seven courses run in partnership with the International Social Security Association (ISSA) offered in an innovative e-learning format from 2020.

This highly specialized course enables you to join a virtual global network of social security practitioners flexibly and without needing to travel. 

Key features
LEARN DIFFERENTLY

Integrated e-learning

THREE PHASES

Learning begins at own pace, continues through high-quality, engaging "real time" sessions and ends with an individual assignment

PEER-TO-PEER ASSESSMENT

Critical insights from professionals of ISSA member organizations

Introduction to the course

Information Communication Technology (ICT) is a crucial component of social security systems, contributing to increasing their quality and performance. This E-Learning course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of Information Communication Technology for social security systems. The principal aim will be to impart the skills required to find concrete solutions to social security systems through the use of ICT, focusing on ISSA's guidelines on Information and Communication Technology in two main areas: (1) governance and management, and (2) key technologies.

Who attends this course?

This course is designed for social security professionals from ISSA member institutions. Participants should hold positions directly related to the design, implementation or reform of a social security system in the area of contribution collection and compliance.

Course learning materials and tuition will be offered online in English. The following requirements are therefore essential to participate in this course:

  • The ability to use and access a computer with internet
  • Working knowledge of written English. 
What topics does this course cover?
  • Governance and strategy
  • Social security
  • Social protection
What will I learn?

This course uses the recently updated ISSA Guidelines on Contribution Collection and Compliance as a framework for assessing challenges and identifying innovations.

  • Governance and strategy: principles, frameworks and organizational structures
  • Compliance risk management: goals, improving voluntary compliance and extending coverage to difficult contribution groups
  • Operational Processes: developing an operation process model; roles and responsibilities
  • ICT environment and tools: introduction to ICT services, importance of E-services for voluntary compliance and benefits of data exchange with other organizations
  • Fraud, evasion and error: role of ICT to detect fraud, evasion and error; benefits of data exchange; co-operation with external organizations
  • Continuous improvement and fostering system maturity: importance of a culture of awareness; concepts of a maturity model and continuous improvement plan
What will I be able to do?
  • Understand core approaches to improve contribution collection and compliance based on international best practice
  • Identify roles and responsibilities of social security professionals in the governance and management of collecting contributions and enforcing compliance
  • Utilise the ISSA Guidelines as a framework for improved efficiency and effectiveness of contributions collection and compliance
  • Develop country-tailored innovations drawing on experience from other countries
Why should I join?

This new e-learning course is designed specifically for social security professionals from ISSA member organizations.

  • ISSA-accredited experts with decades of international experience in social security administration
  • Join and interact online with a global network of professionals from other ISSA member organisations to share learning and best practices
  • This new e-learning course consists of a blend of online resources on good practices and case studies, 'real time' interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
  • Successful candidates receive an ITCILO Certificate of Achievement
How?

The course consists of a number of online modules offered through the eCampus online platform to be completed over a period of six weeks from 1 June to 10 July 2020, for an estimated total of 60 learning hours.

The course is broken down into three phases:

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on eCampus and an end of phase assessment
  • Real time' learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on eCampus 
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participants’ organisation. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement.

Questions? We have the answers