en

24 June 2019 - 29 June 2019

Certification course on conciliation/mediation of labour disputes

24 June 2019 - 29 June 2019

Certification course on conciliation/mediation of labour disputes

Certification course on conciliation/mediation of labour disputes
Enrolment deadline: 10 May 2019
English
A9012009
Turin Centre
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Course Information

24 June 2019 - 29 June 2019

English

Turin Centre

Code: A9012009

Enrolment deadline: 10 May 2019

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Description

Description

This course aims to verify and enhance participants' knowledge of the conciliation and mediation of labour disputes. It will also provide participants with a complete set of conciliation/mediation skills that will be a valuable asset for their present and future careers.

Target audience

Target audience

Current or future conciliators/mediators from ministries of labour or labour-dispute resolution bodies/agencies; anyone strongly interested in conciliation/ mediation.

Objectives

Objectives

The objective of the course is to assess and certify the competencies of those involved in conciliation/mediation of labour disputes and therefore contribute to an increased recognition of their role and functions.

Content

Content

Day One
1. Introduction and overview of the course
2. An introduction to conciliation/mediation - review of pre-course assignment
2.1. Group process guidelines
2.2. Definitions of conciliation/mediation
2.3. Styles of conciliation/mediation
2.4. Defining the primary processes
2.5. Reasons why people choose conciliation/mediation
2.6. Conciliation and mediation services
3. The conflict dynamic - review of pre-course assignment
3.1. How conflict develops into a dispute
3.2. Different approaches to dispute resolution
3.3. The order in which different approaches to dispute resolution can be used
3.4. Other dispute resolution processes
3.5. Some considerations when choosing a dispute resolution process
4. Social dialogue, ILO Conventions and Recommendations
5. Process management skills
5.1. What typical conciliation/mediation looks like
5.2. Steps in conciliation/mediation
5.3. A suggested conciliation/mediation process
5.4. Demonstration of a conciliation/mediation
5.5. Role-play conciliation/mediation – with coaching
5.6. Identifying typical mistakes made in conciliation/mediation
6. Reflection and close

Day Two
1. Review reflection 
2. Problem management skills
2.1. The relationship between negotiation and conciliation/mediation
2.2. Identifying typical mistakes made in negotiation
2.3. An experience of negotiation
2.4. Outcomes in negotiation
2.5. Different approaches to negotiation
2.6. The negotiators’ dilemma
2.7. Costs and benefits of different styles of negotiating
2.8. How to maximize joint value and achieve optimum outcomes
2.9. The significance of alternatives to a negotiated agreement
2.10. Reality testing
2.11. How to open up a zone of possible agreement
2.12. Generating options and brainstorming
2.13. Managing reactive devaluation
2.14. The mandating dynamic
3. Conciliation / mediation continued
3.1. Demonstration of a conciliation/mediation
3.2. Role-play conciliation/mediation – with coaching
4. Reflection and close

Day Three
1. Review reflection
2. Effective people skills
2.1. Building rapport and empathy
2.2. Effective listening
2.3. Paraphrasing
2.4. Distinguishing positions from needs
2.5. Characteristics and typical language of positional and needs.based statements
2.6. Working with interests and needs
2.7. Reframing
2.8. Extracting needs
2.9. Finding mutual gains outcomes
2.10. The use of questions
2.11. Demonstration of a conciliation/mediation
2.12. Role-play conciliation/mediation – with coaching
3. Reflection and close

Day Four
1. Opening
2. Responding to challenges
2.1. Responding effectively to the emotions of the parties and managing your own emotions
2.2. Helping people save face
2.3. Managing difficult behaviours and difficult people
2.4. Role-play conciliation/mediation – with coaching
3. The conciliator/mediator in society
3.1. Ethical considerations for conciliators/mediators
4. Reflection and close

Day Five
1. Opening 2. Conciliation/mediation process (continued)
2.1. Three conciliation/mediation role-plays -assessed

Day Six
3. Opening
4. Conciliation/mediation process (continued)
4.1. Three conciliation/mediation role-plays -assessed
5. Closure
5.1. Explanation of post-course assessment instruments
5.2. Course evaluation

Language

Language

A good working knowledge of English is required.

Fees and applications

Fees and applications

The ILO promotes equality of opportunities and strongly encourages women’s applications.

The cost of participation (2,845 Euros) should be paid in advance by the participant or his/her sponsoring organisation. It includes:
tuition, training-related documentation and use of campus facilities;
single-room accommodation, full board, medical insurance;
Please note that air fares are not included.
For information regarding payment, cancellation and refunds, please consult: http://www.itcilo.org/en/training-offer/how-to-apply.

To apply, please fill in the online application form, not later than 10 May 2019, by clicking here

For any queries, please contact Ms Giulia CALDERA, course secretary, e-mail: g.caldera@itcilo.org 

 

 

Costs

Tuition cost: 2105

Subsistence cost: 740

Total cost: 2845

spgt@itcilo.org

Email

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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