en

18 June 2018 - 22 June 2018

ISSA Guidelines on Contribution Collection and Compliance

18 June 2018 - 22 June 2018

ISSA Guidelines on Contribution Collection and Compliance

ISSA Guidelines on Contribution Collection and Compliance

Course Information

18 June 2018 - 22 June 2018

English

Turin Centre

Code: A9011099

English

Deadline: 10 June 2018

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Description

Description

This course will focus on the crucial elements of contribution collection and compliance, which are central components to the financial sustainability, extension and viability of a social security system. The ISSA guidelines on contribution collection and compliance respond to a number of challenges faced by social security programmes, including reliability and efficiency, compliance issues, and governance beyond operations. As such, the training will provide an in-depth analysis and understanding of the guidelines, divided into 7 key topics: governance, strategy, operational processes, fraud control, coordination with outside organizations, fostering awareness, and programme maturity and evaluation.

Target audience

Target audience

This course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the design, implementation or reform of the social security system in the area of contribution collection and compliance.

Objectives

Objectives

The training course is structured to develop capacities of professionals in understanding the key elements of contribution collection and compliance in social security programmes. The ISSA Guidelines on CCC respond to a number of challenges, including reliability and efficiency, compliance issues, and effective governance. The principal aim is to impart a thorough understanding of the important elements of a governance framework that enables an efficient and effective collection and compliance system, and which fosters voluntary compliance, risk management and control, including the ICT framework to support the main operational processes of registration; billing, collecting and recording of payments and debt management and fraud control.Specifically, the objectives of this training course are:

  • To equip participants with knowledge of the international professional standards of the ISSA Guidelines on Good Governance.
  • To develop a firm understanding of the main principles, structures and mechanisms that promote and support good governance practices in key areas of social security administration.
  • To build capacity in ISSA member organizations to improve social security administration by adopting the ISSA Guidelines on Good Governance.
  • To support the participants’ efforts on the corporate application of the good governance guidelines in their own organization.
  • To facilitate the formation of a network of practitioners of the ISSA Guidelines on Good Governance.

Methodology and Programme Design

Methodology and Programme Design

The training course on the ISSA Guidelines on CCC is designed for 50 training hours. The course is structured in three phases:

  • The Pre-training requires 10 hours of self-guided learning on an online platform. Participants will be asked to complete a set of online activities related to the ISSA Guidelines on Good Governance.
  • The On-site training consists of 5-day interactive sessions with ISSA accredited experts supported by the ITC-ILO staff. This phase will be delivered at the ITC-ILO in Turin and will consist of 35 hours of training. An action-oriented, highly participative approach will be used with particular attention to sharing international experiences and adapting these to practical applications. Training methods will combine lectures and discussions, case studies, group work and individual exercises.
  • The Post-training will involve 5 hours of individual work to develop a proposal on how the ISSA Guidelines on Good Governance could be applied in the participant’s organization. A certificate is awarded to the participant based on the satisfactory completion of this post-training assignment.

The training course is organized along the six core areas of the ISSA Guidelines on CCC:

CCC Governance and Strategy. A well-defined governance framework is fundamental to ensure that CCC policies and strategies are aligned with and fully enable by the institution’s operational processes and ICT support systems. International professional standards to define this framework will be discussed, covering fundamental areas such as:

  • An organizational structure that promotes good governance, effectiveness and efficiency
  • Defining a strategic plan on CCC and expected social security benefits
  • Designing an integrated model that connects the main operational processes in CCC, the flow of information and supporting ICT systems

Compliance Risk Management. Proactive strategies are central to improving the levels of social security compliance. A systematic and standardized approach is important to identify, detect, monitor and respond to compliance risks. Among the topics addressed in this core area are:

  • Developing systematic compliance risk management systems and pro-active compliance strategies
  • Fostering a culture of social security awareness, responsibility and compliance
  • Implementing targeted communication campaigns

Operational Processes. Designing, implementing and monitoring the key processes to collect contributions and promote compliance enable the institution to improve the management of this core function. Formalizing these operational processes are critical in defining the enabling ICT framework to support these processes. The main considerations include:

  • Registration of contributors
  • Developing processes for contributions billing
  • Implementing payment collection processes that involve external actors (e.g., financial institutions)

ICT Environment and Tools. The efficiency gains of implementing ICT-enabled systems of collection and compliance cannot be overstated. The course provides participants with a high level reference point to appreciate the main drivers involved, among which are:

  • Online services to facilitate contribution and compliance
  • Processing of billings and submissions, including scenarios of peaks in the cycle
  • Systematic data exchange with other institutions

Fraud, Evasion and Error. Institutions must establish effective mechanisms to prevent and control fraud, evasion and error. Participants will discuss well-recognized principles and best practices in this area, including those related to:

  • Defining strategies and systems to control fraud, error and evasion
  • Detection of fraud cases using advanced ICT tools
  • Organizing tasks and information flow covering the detection, inspection and prosecution processes

Continuous Improvement and Fostering System Maturity. Successful social security systems rely strongly on public support and political will. Incremental improvements are indispensable to develop a social security programme to maturity. Participants will gain insights on the basic considerations in this area, such as: Online services to facilitate contribution and compliance

  • Establishing a maturity model for the institution’s collection and compliance functions
  • Designing a continuous improvement plan for collection and compliance
  • Implementing monitoring and evaluation mechanisms for collection and compliance

A Certificate of Achievement will be awarded upon satisfactory completion of the assessment of knowledge and competencies acquired.

Language requirements

Language requirements

The workshop will be conducted in English and participants are therefore expected to have a good command of the English language.

How to apply and costs

How to apply and costs

The cost of participating in this course is 2215 EUR (1600 EUR for tuition and 615 EUR for subsistence), excluding international air travel and airport transfers. This is payable in advance by the participant’s sponsoring organization. This covers: tuition fees; the use of training facilities and support services; training materials and books; accommodation and full board at the Centre’s campus; emergency medical care and
insurance. For information regarding payment, cancellation and refunds, please consult:

http://www.itcilo.org/en/training-offer/how-to-apply


Applicants should complete the online nomination form no later than 18 May 2018, supported by a nomination letter from their sponsoring institution indicating how the participant will be financed.
The nomination form can be found at: http://intranetp.itcilo.org/STF/A9011099/en

ISSA Guidelines

ISSA Guidelines

Guidelines published by the ISSA are professional standards for principal areas of social security administration. They have been developed by world practitioners in the field and constitute the knowledge base for the ISSA Centre for Excellence. The Centre provides technical advice, capacity building and recognition services to ISSA member organizations to support their efforts to work towards good governance, high performance and quality service. This course is organized by the ITC-ILO, an accredited training partner of the ISSA Academy diploma programme.

Resource Persons

Resource Persons

Through its pivotal role in social security management, strong partnerships with other social security institution and comprehensive technical cooperation projects around the world, the ISSA and the ITCILO draw on a worldwide network of social security experts from its own staff, social security institutions, recognized universities and research institutes and senior consultants.

Contact us

i.nori@itcilo.org

Costs

Tuition cost: 1600

Subsistence cost: 615

Total cost: 2215

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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