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10 June 2019 - 14 June 2019

ISSA Guidelines on Service Quality

10 June 2019 - 14 June 2019

ISSA Guidelines on Service Quality

ISSA Guidelines on Service Quality
Enrolment deadline: 10 May 2019
English
A9012006
Turin
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more courses in :Social protection

Course Information

10 June 2019 - 14 June 2019

English

Turin

Code: A9012006

Enrolment deadline: 10 May 2019

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Description

Description

The course on ISSA Guidelines on Service Quality aims to assist social security institutions to improve service performance in their day-to-day actions and business processes. Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is evidence of the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.

Target audience

Target audience

This course is designed for social security professionals from ISSA member institutions. In particular, participants should hold positions directly related to the management of social security services.

Contact us

i.nori@itcilo.org

Tuition cost: 1615

Subsistence cost: 635

Total cost: 2250

 

International Training Centre of the ILO

Viale Maestri del Lavoro, 10
10127 Turin - Italy

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