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As you can see from this photo, the delegation from African countries and Timor-Leste made a successful study tour to London as part of the ITC-ILO training activity on “Public service reform: a participatory approach” in May and June. Participants met top officials from the Cabinet Office at Admiralty House in London on 4 June 2010.

In many countries, civil service performance has been held back by poor governance, serious structural flaws, and policies or rules which make it hard to attract, keep, develop and motivate competent people.

If performance is to improve, these flaws need to be remedied through a comprehensive public service reform (PSR) programme, one that redefines the nature, mission, composition, functions and role of the civil service.

The ITC-ILO training programme was designed in conjunction with donor countries and leading organizations involved in PSR, such as the World Bank and the UNDP. It took a participatory approach.

The curriculum was designed to enable participants to:

  • formulate a vision, scope and objectives for PSR in the context of a developmental role of the State;
  • design an effective framework for successful PSR implementation, monitoring and evaluation;
  • apply modern managerial techniques and participatory processes to make PSR sustainable.

The study tour went to the UK because some of the leading civil service reform initiatives began there. The professionalism of the UK civil service has inspired the setting-up of national civil service systems in a number of countries worldwide.  Participants looked at what the UK Cabinet Office was doing in the following areas: strengthening the effectiveness of the UK civil service workforce; human resources capabilities in the UK civil service; and customer service excellence for the civil service.




International Training Centre of the ILO

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