Digitalization is reshaping the retail sector globally, creating opportunities for innovation, growth, and inclusion—while also raising challenges such as persistent informality, new working arrangements, skills shortages, and occupational safety and health risks.

This course provides guidance based on international labour standards and the ILO MNE Declaration, offering participants the tools to promote responsible business conduct and support inclusive national policies to ensure a just transition to a digitalized retail sector.

• Government officials
• Retail enterprises seeking sustainable, responsible strategies
• Employers and representatives of Employer and Business Membership Organizations (EBMOs)
• Workers, workers’ representatives and workers’ organizations
• Policy analysts, academia, and social partners engaged in retail and digital economy transformations

• Understand the opportunities and risks of retail digitalization and their impact on decent work
• Analyze the roles of governments and enterprises in promoting responsible business practices in retail digitalization
• Identify strategies for promoting equality, skills development, and inclusion
• Explore innovative approaches to tackle informality, OSH challenges, and labour market transitions
• Gain actionable insights through real-world case studies
• Apply the ILO MNE Declaration as a guide for responsible business practices