This course is one of seven focused on the ISSA Guidelines, all held simultaneously at the Turin Centre. Participants from different courses are able to meet and discuss between sessions.
Service quality is a fundamental dimension of social security delivery. Not only does it support the efficiency and effectiveness of social security, but it also contributes to building trust between citizens and governments at a broader level. This course uses the ISSA Guidelines on Service Quality as a framework to learn innovative approaches to improve service performance in day-to-day actions and business processes.
Join a network of social security practitioners in this highly specialized course.
The green campus with modern training facilities makes a unique space for learning
Innovative training methodologies and integrated use of digital learning technology
Learning begins at home, continues in the classroom, and ends with an individual assignment
Critical insights from professionals of ISSA member organizations
This course covering the ISSA Guidelines on Service Quality aims to assist social security institutions in improving service performance in their day-to-day actions and business processes. Social security institutions are at different stages in developing service quality. While every institution strives to operate an efficient and effective social security system, delivery mechanisms and customer experiences vary widely. Quality service is evidence of the efficiency and effectiveness of social security delivery, leading to greater trust and confidence in the social security system and better social outcomes.
This course is designed for social security professionals from ISSA member institutions. Participants should hold positions directly related to the management of social security services.
This course uses the ISSA Guidelines on Service Quality as a framework for assessing challenges and identifying innovations.
The course consists of 60 total hours of learning, broken up into three phases.