This course is one of seven focused on the ISSA Guidelines, all held simultaneously at the Turin Centre. Participants from different courses are able to meet and discuss between sessions.
Service quality is a fundamental dimension of social security delivery. Not only does it support the efficiency and effectiveness of social security, but it also contributes to building trust between citizens and governments at a broader level. This course uses the ISSA Guidelines on Service Quality as a framework to learn innovative approaches to improve service performance in day-to-day actions and business processes.
Join a network of social security practitioners in this highly specialized course.
The green campus with modern training facilities makes a unique space for learning
Innovative training methodologies and integrated use of digital learning technology
Learning begins at home, continues in the classroom, and ends with an individual assignment
Critical insights from professionals of ISSA member organizations
The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of social security programmes in the area of service quality who are interested in applying the ISSA Guidelines.
This course uses the ISSA Guidelines on Service Quality as a framework for assessing challenges and identifying innovations.
The course consists of 60 total hours of learning, broken up into three phases.