E-Learning on Information and Communication Technology

E-Learning on Information and Communication Technology

E-Learning on Information and Communication Technology

3 Maio–11 Junho 2021
O curso está disponível em English

This course is one of ten eligible courses for the Diploma For Social Protection Managers. To achieve the Diploma, successful candidates must complete four out of ten courses within a five year period and undertake a capstone assessment.

Apresentação do curso

Information and Communication Technology (ICT) is a crucial component of social security systems, contributing to their quality and performance. This course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of the ICT aspects of social security systems. The principal aim will be to impart the skills required to find practical solutions for social security systems by using ICT. The focus will be on two main areas of the ISSA Guidelines on ICT: (1) governance and management, and (2) key technologies.

Perfil dos participantes

The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of social security systems and should be interested in applying ICT to improve their systems' quality and performance. Course learning materials and tuition will be offered online in English. The following requirements are therefore essential for participation in this course: the ability to access and use a computer with an internet connection; a working knowledge of written English.

What will I learn?

This course uses the recently updated ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

  • ICT governance and management: concepts; definition of value management for ICT-based activities
  • ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
  • Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
  • Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
  • Data security and privacy: corporate frameworks and standards; key activities of implementation
  • Mobile technologies: key mechanisms to implement ICT-based services.
What will I be able to do?
  • Understand core approaches to improve social security administration through ICT based on international best practice
  • Identify roles and responsibilities in the governance and management of ICT systems
  • Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
  • Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
  • ISSA-accredited experts with decades of international experience in social security administration
  • Join and interact online with a global network of professionals from other ISSA member organizations to share learning and best practices
  • This new e-learning course consists of a blend of online resources on good practices and case studies, “real time” interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
  • Successful candidates receive an ITCILO Certificate of Achievement.
How?

The course consists of a number of online modules offered through the eCampus online platform to be completed over a period of six weeks from 3 May to 11 June 2021, for an estimated total of 60 learning hours. The course is broken down into three phases.

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on eCampus and an end of phase assessment.
  • “Real time” learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on eCampus.
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participants organization. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement.