Information and communication technology: ISSA Guidelines, knowledge-sharing and innovation

Information and communication technology: ISSA Guidelines, knowledge-sharing and innovation
Social Protection

Information and communication technology: ISSA Guidelines, knowledge-sharing and innovation

8–12 Junho 2020
The course is available in English

ICT is an indispensable enabler of effective social security systems, but can also be a critical factor when things go wrong. This course draws on international best-practice guidelines to explore approaches to strengthen implementation, reform and governance of the ICT aspects of social security systems. This is one of seven courses run in partnership with the International Social Security Association (ISSA) held simultaneously at the Turin Centre.

Join a network of social security practitioners in this highly specialized course.

Key features
CAMPUS LIFE

The green campus with modern training facilities makes a unique space for learning

LEARN DIFFERENTLY

Innovative training methodologies and integrated use of digital learning technology

THREE PHASES

Learning begins at home, continues in the classroom, and ends with an individual assignment

PEER-TO-PEER ASSESSMENT

Critical insights from professionals of ISSA member organizations

Who attends this course?
  • Social security professionals from ISSA member organizations, especially those involved in the area of information and communication technology
What topics does this course cover?

This course was designed specifically for social security professionals from ISSA member organizations.

  • Technology
  • Social security
  • Social protection
What will I learn?

This course uses the ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

  • ICT governance and management: concepts; definition of value management for ICT-based activities
  • ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
  • Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
  • Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
  • Data security and privacy: corporate frameworks and standards; key activities of implementation
  • Mobile technologies: key mechanisms to implement ICT-based services
What will I be able to do?
  • Understand core approaches to improve social security administration through ICT based on international best practice
  • Identify roles and responsibilities in the governance and management of ICT systems
  • Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
  • Develop country-tailored innovations drawing on experience from other countries
Why should I join?

This course is designed specifically for social security professionals from ISSA member organizations.

  • ISSA-accredited experts with decades of international experience in social security administration
  • Join and interact with a network professionals from other ISSA member organisations, including those attending parallel courses
  • Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
  • Successful candidates receive an ITCILO Certificate of Achievement
HOW

The course consists of 60 total hours of learning, broken up into three phases.

  • Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment
  • Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation
  • Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organisation

Questions? We have the answers

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