Conciliation/Mediation Learning Path

Conciliation/mediation matters because it offers constructive, dialogue-based solutions to labour disputes, fostering cooperation, reducing conflict, and promoting fair and lasting workplace relations.

The ITCILO learning path on conciliation/mediation in labour disputes is designed both for beginners, who wish to build a solid foundation in alternative methods for conflict resolution, and for experienced practitioners, who seek to refine and update their skills. The pathway is articulated in four progressive steps:

Self-paced course

An entry-level, self-paced course providing the essential concepts and principles of conciliation/mediation, designed to build a solid understanding of this alternative method for resolving labour disputes.

Online tutor-based programme

A comprehensive course combining technical, theoretical, and practical knowledge on the key thematic areas of conciliation/mediation. It features expert-led explanations, interactive exercises, and practice sessions to strengthen participants’ applied skills.

Available online or face-to-face

A rigorous programme providing tailored coaching and formal assessment of your conciliation/mediation skills. Assessment is based on the ITCILO’s internationally recognised Matrix of Competences. This certification provides formal recognition of professional competence, enhances credibility, and reinforces trust in the role of conciliators/mediators in fostering fair and lasting workplace relations.

Available online or face-to-face

An advanced, highly practical course designed to ensure continuous professional growth. It focuses on specific, in-depth skill areas that are crucial for effective conciliation/mediation practice. Through interactive methods, participants refine existing abilities while acquiring advanced strategies and techniques to elevate their practice.

Each previous Module is a requirement to access the following Module.