Throughout the expert-led presentations, practical case-studies, and group discussions, participants will cover a wide range of digital topics including:

• The fundamentals of digital governance and why strong data governance and cybersecurity matter for social protection
• Digital inclusion strategies, with a focus on solutions for low-connectivity environments and populations at risk of digital exclusion
• Leadership skills to successfully manage digital change, foster innovation, and overcome resistance within institutions.
• Use of international frameworks to conduct digital maturity assessments and design governance models that foster the digital adoption in social protection.
• Cutting-edge applications of artificial intelligence for enhanced transparency and a more efficient service delivery.
• Automation, and other data-driven tools in eligibility determination, payments, fraud detection, and real-time monitoring of social protection programmes.

Upon completion of the course, participants will be able to:

• Establish a step-by-step framework for making informed technological choices in key areas like digital service delivery, data protection, or AI adoption.
• Understand the principles of digital governance and its role in transforming social protection systems.
• Identify strategies for inclusive digital design, particularly for low-connectivity and digitally excluded populations.
• Assess the complexities and challenges associated with the adoption and management of new technologies.
• Apply best practices in data governance, cybersecurity, and interoperability to improve service delivery.
• Leverage international experiences to identify the use cases of emerging technologies such as AI, automation, and real-time monitoring in social protection.

The course will consist of a total of 60 learning hours, divided as follows:

• Online Phase (15 hours): Online learning combining self-guided modules on the e-Campus platform with live sessions and expert presentations covering the foundational concepts behind the new technologies, artificial intelligence and digitalization.
• Residential Phase (40 hours): 5-day intensive training at the ITCILO in Turin providing a deep dive into the digital solutions for more effective and accountable workplace compliance.
• Post-Course Assignment (5 hours): Individual work to develop an applied project combining the learning outcomes of the course.

The workshop will be conducted in English and participants are therefore expected to have a good command of the English language.

• Gain a practical toolbox for digital maturity assessment, learning about the main frameworks to determine concrete strategies moving forward.
• Learn from global experts and real-world case studies, benefitting from insights shared by leading practitioners and applying lessons from successful international experiences.
• Strengthen your ability to responsibly apply new technologies like artificial intelligence into the design and management of social protection schemes
• Engage in hands-on learning: policy labs, case studies and exercises that bridge theory and practice.
• Successful participants will receive a Certificate of Achievement, eligible for the Diploma for Social Protection Managers.

The ILO promotes equality of opportunities and strongly encourages women’s applications.

To apply for this course, please click on the APPLY NOW button (on the top right corner of this page) and fill out the online form before the application deadline.

If your application is sponsored by your Institution, you will be required to attach a sponsorship letter, covering the course fees.

Applications will be reviewed through a standardized selection process. Successful candidates will be notified.

The total price of this training activity includes full board accommodation at the ITCILO campus, routine medical care, medical insurance, and use of computer and internet facilities. The listed prices do not include the cost of travel between the participant's home country and the course venue. Participants are responsible for holding a valid passport and obtaining the appropriate visa (Schengen). Listed prices do not include the costs of passports, visas, and airport taxes.

Payment can be processed by bank transfer or credit card through an electronic payment link. The total price of this training activity must be paid in advance by the participant or his/her sponsoring organization.

If an enrolled participant wishes or must withdraw from a course, they must notify the Centre, in writing, of their decision at least 14 days prior to the start date of the course. Cancellation of participation in regular courses will result in penalties. For more details on this matter, please check our payment and cancellation policy webpage.