Management Course for Enterprise Support Organizations and BDS providers

Management Course for Enterprise Support Organizations and BDS providers
Online

Management Course for Enterprise Support Organizations and BDS providers

25 March–26 April 2024
The course is available in English

The aim of this course is to create a space in which enterprise support organizations (ESOs) and BDS providers can learn how to improve performance of their organizations, companies, firms or departments dealing with enterprise support services.

As a management course, it is designed to broaden participants' perspective, management potential and resource base, not just to convey technical topics.

Key features
RESOURCES

Global and local practices and experiences accumulated as a result of the wide engagement in management and small-business development.

PRACTICE

Apply course content to your actual challenges

METHODOLOGY

Interactive, activity based and with wide use of case-studies

Introduction to the course

The aim of this course is to create a space in which enterprise support organizations (ESOs) and BDS providers can learn how to improve performance of their organizations, companies, firms or departments dealing with enterprise support services. As a management course, it is designed to broaden participants' perspectives, management potential and resource base.

Who attends this course?

The course targets a wide audience of professionals:

  • Staff of enterprise support organizations and BDS providers
  • Government agencies involved in supporting MSMEs
  • MSME consultants and trainers
  • Staff of consulting and training units of development institutes or commercial companies
  • Wider MSME development community and project managers
What will I learn?

The course has four specific objectives:

  • To broaden understanding of the various functions that contribute to the successful performance of the organization
  • To supply a portfolio of management tools that can assist managers in strengthening performance of their unit or company
  • To improve understanding and skills in design and delivery of client-oriented business development services to male and female led MSMEs
  • To stimulate the sharing of experiences and strategies for meeting current challenges.

The course is practical in nature, providing tools and insights, and drawing out the wisdom and experience already gained by members of the group. 

As a management course, it is designed not just to convey technical topics, but to broaden participants' perspectives, management potential and resource base.

As a practical course, it will focus on applying course content to participants' actual challenges and opportunities in order to improve the performance of their companies or units. 

The course will also assist managers in identifying areas they would like to explore in more detail in the future.

Course framework

The course is an equivalent of 24 hours of learning that will take place during 5 weeks, with 7 webinars, 5 self-paced learning modules, and individual assignments.

  • Live webinars: opening, closing and 5 weekly webinars in Zoom: combination of facilitator’s input, speakers presentations, and discussions. Duration of each webinar is 90 minutes. Contact mmw@itcilo.org to obtain the most recent information about the webinar schedule. 
  • Self-paced learning in Articulate Rise: 5 modules with materials, case-studies, activities, polls, quizzes and action planning activities. Modules are delivered through the electronic platform of the ITCILO.
  • Assignments for individual work and application to their own company or unit, which translate into the final action plan of each participant.
Course content

The course is designed around 5 modules:

  • Module 1: Stakeholder management and focus on clients. 
  • Module 2: Developing a successful business model
  • Module 3: Your offer: products and services
  • Module 4: Growth strategies
  • Module 5: Financing mechanics and focus on sustainability

This course is a combination of the ESO focused “Management Course for Consulting and Training providers” and a tailor-made ITC ILO “Delivering sustainable BDS services” course.

Certificate

Upon completion of the course, participants will receive a certificate of participation.

Contact

Contact the ITCILO: mmw@itcilo.org for any question you may have. 

Course manager: Ms. Margarita Lalayan, m.lalayan@itcilo.org at Sustainable Enterprises and Economies (SEE) programme

Questions? We have the answers