Certificate of Achievement in Industrial and Employment Relations

Certificate of Achievement in Industrial and Employment Relations

Certificate of Achievement in Industrial and Employment Relations

15 March–9 April 2021
The course is available in English
Introduction to the course

The Certificate of Achievement in Industrial and Employment Relations will introduce participants to the key principles and institutions of industrial and employment relations, as well as selected practices in this discipline. In particular, it will address the international legal framework of industrial relations; varieties of industrial relations in Europe; the principles of freedom of association, collective bargaining and its machinery and administration; social dialogue institutions and mechanisms; and the linkages with employment policies and wages. In addition, the course will examine the theory and practice of negotiation, and labour dispute resolution. Participants will be required to pass an examination in order to obtain the Certificate of Achievement in Industrial and Employment Relations awarded by the ITCILO.

Who attends this course?

Government, workers' and employers' representatives; practitioners in the field of industrial and employment relations from the public and private sectors; human resources managers, personnel in human resources departments dealing with industrial and employment relations; labour lawyers; labour administration and labour inspection officials; staff from the ILO and other international organizations; trainers, consultants and graduate students.


On successful completion of the Certificate of Achievement, participants will be able to: reflect upon theoretical approaches and analyse their application to achieve effective industrial and employment relations strategies; represent employers or workers in industrial relations, including negotiation, interpretation, and administration of collective agreements and conciliation/mediation procedures; apply tools and methodologies for effective labour-management relations at different levels of the economy from enterprise to the national and international level; advise government, employers’ and workers’ representatives on industrial and employment relations issues.


Industrial relations and employment relations: scope and definitions; varieties of industrial relations in Europe; ILO standard-setting system; international legal framework for industrial relations; ILO policies and tools for the promotion of social rights; introduction to fundamental principles and rights at work; social dialogue and tripartism; international legal framework for tripartite social dialogue; national institutions of tripartite social dialogue; selected outcomes of social dialogue; collective bargaining; collective bargaining machinery; administration and implementation of collective agreements; trends in collective bargaining; labour dispute resolution; key principles for an effective labour dispute resolution system; negotiation theory and practice; conciliation/mediation of labour disputes: theory and practice; Labour relations in the Public Service; international legal framework for gender equality; gender and collective bargaining; gender equality and social dialogue.

Format and methodology

The Certificate of Achievement in Industrial and Employment Relations will be entirely held on a distance-learning mode. Classes will be held online.

A participatory approach combining presentations by international experts, discussions, exercises, case studies and group work will be adopted throughout the course.​

Applications and fees

If you wish to participate in this course, please fill in the online application on the link for applications at the top of this page. The application should be accompanied by a letter from the sponsoring organization committing to cover participation cost. 

Participation cost should be paid in advance by the participant or his/her sponsoring organization. 

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