E-Coaching on Social Protection: Towards responsive systems

E-Coaching on Social Protection: Towards Responsive Systems

E-Coaching on Social Protection: Towards responsive systems

28 February–27 May 2022
The course is available in English
Key features

Integrating real time e-learning and e-coaching


On the job e-coaching to help you apply learning to your context


Successful candidates will obtain an ITCILO Certificate of Achievement

Introduction to the course

As countries across the world continue to grapple with the social and economic fallout from the COVID-19 pandemic, compounded by climate change, social protection remains high on the agenda. With one in two people in the world still not covered by any form of social protection, reaping the benefits of stronger social protection systems remains a challenge. Drawing on the knowledge and expertise of a broad partnership, this course offers you the opportunity to hone your competences in social protection to face a disruptive environment. The course will offer you the opportunity to learn about emerging good practices, be exposed to the latest debates and state of the art analysis as well as getting on-the-job, customised e-coaching. This will enable you to devise, implement and manage more responsive social protection systems and interventions where you are.

Who attends this course?

This programme is aimed at a wide range of professionals working in social protection institutions, ministries, international organizations, social partners and civil society partners, tasked with designing and implementing social protection measures, particularly in response to public health and climate emergencies.

The following requirements are therefore essential to participate in the programme:

  • the ability to use and access a computer with internet
  • working knowledge of written English.

Same country delegations are strongly encouraged to take part in the programme, in order to support a systemic response to country-specific challenges.


What will I learn?

This e-Learning programme offers a flexible and phased learning experience to enable a wide range of professionals to better respond to changing social protection needs in the context of a disruptive environment.

  • Social protection fundamentals: principles, concepts and challenges in developing and implementing responsive social protection interventions in the current context
  • Lessons from social protection responses to ongoing emergencies: getting real time data and information from experts and a global network of social protection professionals
  • Best practices and lessons learned: exploring and analysing the most innovative, effective and sustainable measures currently implemented around the world
  • High-quality ‘real time’ online tuition: get access to social protection technical experts and sector specialists through asynchronous and synchronous online tuition
  • Focus on a specific area of work: select a specific area of work depending on your needs and context from a range of interventions including social health protection, contributory and non-contributory schemes and responses
  • On the job technical support: provided through tailored one to one e-coaching by technical experts
What will I be able to do?
  • Understand key principles, concepts and challenges to update and enhance your social protection competences within the framework of the unfolding crisis
  • Review and analyse best practices in country responses to the COVID-19 pandemic and how they might apply to your own context
  • Apply learning to your context by conducting a needs assessment to identify possible social protection interventions and coverage gaps   
  • Undertake a social protection policy analysis and formulate evidence-based recommendations to increase the effectiveness of your social protection system
  • Develop a responsive social protection intervention with support from sector experts through dedicated distance coaching sessions
Why should I join?

This online learning programme is specifically designed for experienced officials and professionals working in social protection to help them analyze and respond to their rapidly changing context.

  • Benefit from a blend of online resources on best practices and case studies, "real time" interactive sessions led by highly qualified experts, individual and collaborative exercises using our e-campus platform
  • Access the latest information and data on worldwide social protection responses to the COVID-19 pandemic and climate change.
  • Access high-quality e-coaching from world experts in social protection without the need to travel
  • Join and interact online with a global network of professionals to share learning, best practices as well as peer coaching and support
  • Successful candidates receive an ITCILO Certificate of Achievement

Course learning materials and tuition will be offered online in English. The coaching component of the programme will be made available in English, French, Spanish, Portuguese and Arabic based on participant needs and depending on the availability of suitable coaches.


This programme consists of a number of online modules as well as an e-coaching component for an estimated total of 60 learning hours over a period of 12 weeks.

The programme is divided into three distinct phases:

  • Phase 1 – Towards responsive social protection: Optional online self-paced modules including interactive sessions and engaging video presentations on key social protection models, issues and challenges within the current context.
  • Phase 2 – Best practices and lessons learned: This phase will include:
    • A series of six live webinars and panel discussions on topical themes with sector experts and thought leaders
    • Opportunities for connecting with the experts and knowledge sharing with your peers
    • Interactive learning activities
    • Select a specific area of focus for your technical note
    • Have your work peer assessed.
  • Phase 3 – On the job e-coaching: Participants who successfully complete the first two phases of the programme will be allocated an expert e-coach based on their area of focus. This will support you to learn on the job in order to develop and implement effective and responsive social protection interventions. The e-coaching module will comprise:
    • One-to-one coaching sessions.

Participants will also have the option of enrolling in a Virtual Reality (VR) version of the programme. Applied to Phase 3 of the course, VR state of the art technology will allow participants to be immersed in highly interactive and lifelike engaging e-coaching sessions


Tuition: 1980 Euros

Tuition with Virtual Reality option: To be confirmed.


The United Nations Children's Fund (UNICEF) is a United Nations agency responsible for providing humanitarian and developmental aid to children worldwide. Based in UN headquarters in New York, it is among the most widespread and recognizable social welfare organizations in the world, with a presence in 192 countries and territories to save children’s lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence.


The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.


The International Social Security Association (ISSA) is the world’s leading international organization for social security institutions, government departments and agencies. It promotes excellence in social security administration through professional guidelines, expert knowledge, services and support to enable its members to develop dynamic social security systems and policy throughout the world.


The only tripartite U.N. agency, since 1919 the ILO brings together governments, employers and workers of 187 member States, to set labour standards, develop policies and devise programmes promoting decent work for all women and men. The main aims of the ILO are to promote rights at work, encourage decent employment opportunities, enhance social protection and strengthen dialogue on work-related issues.


Transform is an innovative approach to strengthening national capacities for the implementation of national Social Protection Floors (SPFs) in Africa at the national and decentralized levels. It encompasses learning materials and methods for adult learning, to help decision makers and practitioners take ownership in building national social protection systems through continuous learning and reflective practice.


SOCIALPROTECTION.ORG is an online member-based knowledge sharing and capacity building platform set up to respond to a recommendation from the G20 Development Working Group in the aftermath of the triple crisis of the late 2000’s to foster global knowledge sharing on social protection policies. The platform directs access to the most up-to-date and comprehensive content on social protection, with a focus on low- and middle-income countries.


The Social Policy Research Institute is a non-profit institute which engages in research and research based consultancy services in the field of social protection, with a concentration in poverty and inequality research and capacity building services.


The Collaborative Africa Budget Reform Initiative (CABRI) is an intergovernmental organisation that provides a platform for peer learning and exchange for African ministries of finance, budget and planning. Since its inception, CABRI has investigated what works, what doesn’t and under which circumstances from the perspective of the practitioner. CABRI understands that context matters, and it acts as a catalyst for change within countries.

Through its work, CABRI continues to strive to achieve its vision that: Across Africa, public financial resources are managed with integrity, transparency and accountability for efficient and effective service delivery, sustainable economic growth and development.


The Organisation for Economic Co-operation and Development (OECD; French: Organisation de Coopération et de Développement Économiques, OCDE) is an intergovernmental economic organisation with 37 member countries, founded in 1961 to stimulate economic progress and world trade. It is a forum of countries describing themselves as committed to democracy and the market economy, providing a platform to compare policy experiences, seek answers to common problems, identify good practices and coordinate domestic and international policies of its members. The OECD is an official United Nations observer.


The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations that leads international efforts to defeat hunger.
Our goal is to achieve food security for all and make sure that people have regular access to enough high-quality food to lead active, healthy lives. With over 194 member states, FAO works in over 130 countries worldwide. We believe that everyone can play a part in ending hunger.

Questions? We have the answers