Online course on conciliation/mediation of labour disputes - Second edition

Online Course on Conciliation/Mediation of Labour Disputes

Online course on conciliation/mediation of labour disputes - Second edition

2–20 October 2023
The course is available in English
Introduction to the course

The outbreak of the COVID-19 pandemic has created new challenges and difficulties for the world of work, as well as exacerbating existing ones. In a crisis context of this kind, consensus-based conflict resolution methods can offer quick and effective solutions to labour disputes. Conciliation/mediation plays an important part in the way in which employers, workers and their organizations find agreed solutions to common problems at the workplace or sectoral level. The role of adversarial rights-based processes such as labour tribunals and arbitration is not in dispute but, at the same time, there is growing recognition of the value of effective consensus-based dispute-resolution methods, including conciliation and mediation. Conciliation / mediation skills are not innate. They require study, self-reflection and practice. To reduce the extent and likelihood of conflict between the parties involved, conciliators / mediators are required to apply professional expertise. Their competencies will make all the difference in resolving disputes and fostering cooperation rather than competition among the parties.

Who attends this course?

Staff of labour-dispute agencies; Staff of ministries of labour involved in dispute prevention and resolution; Employers' and workers' representatives; Industrial relations experts and practitioners; Labour lawyers; Conciliators/mediators.

Course structure and methodology

The course will be conducted online, from 3 to 21 October 2022 and will last three weeks. The overall time involvement is of approximately 35 hours.

Participants will be given access to a dedicated e-platform on the E-Campus, the e-learning portal of the ITCILO, accessible through a laptop or any portable device.

On this e-platform, participants will find the resources and the activities related to the five modules of the course. Every module includes pre-recorded videos, reading material, interactive resources, practical exercises and other group activities linked to conciliation/mediation.

The learning will be interactive and facilitated by a tutor, who will provide guidance and clarifications on topics and activities.

Every week, between two and three live webinars (one per module) will be organised using Zoom. The webinars will last two hours each and will include theoretical explanations complemented by individual reflection activities, plenary discussions, group works and other highly. Webinars will be facilitated and animated by experienced conciliators/mediators.

The participation to the webinars is not mandatory. For those participants who are not in the position to join the live sessions, recordings will be made available on the e-platform.

At the end of the course, participants will be asked to complete a final course work consisting of an essay, which will offer them the possibility to receive a Certificate of Participation.

For those participants interested in obtaining a Certificate of Achievement in Conciliation/Mediation of Labour Disputes by the ITCILO, there is the possibility to complement this learning journey by attending the Certification Course on Conciliation/Mediation of Labour Disputes  For further information, please visit the course page:


This course aims to:

  • Provide sound theoretical and practical knowledge of the key principles of the conciliation/mediation processes;
  • Strengthen the understanding and analyse the role and functions of the conciliator/mediator;
  • Provide techniques and guidance on how to improve the role of conciliators/mediators;
  • Foster knowledge sharing and exchange of best practices related to conciliation/mediation;
  • Promote the application of key ILO principles and values on this matter.
  • Introduction to conciliation/mediation;
  • The conflict dynamic;
  • Social dialogue, ILO Conventions and Recommendations;
  • Process management skills;
  • Problem management skills;
  • Effective people skills;
  • Effective qualities and skills of a conciliator/mediator;
  • The process of conciliation/mediation.

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