• This Certification Course (Module 2) is the second step in the ITCILO Conciliation/Mediation Learning Path, focusing on the formal assessment of participants’ conciliation and mediation skills.
• Completion of Module 1 – the Online Course on Conciliation/Mediation of Labour Disputes – is required, with a Certificate of Participation necessary for enrolment. Module 1 provides the foundational knowledge and practical exercises, while Module 2 evaluates the application of these skills in a structured assessment.
• If you have not yet completed Module 1, please consult the full range of courses available in the ITCILO Conciliation/Mediation Learning Path.

After completing Module 2, participants can enroll in Advanced Skills for Mediators: Effective Strategies for Conflict Management and Resolution - Module 3 Online to further refine, expand, and assess their advanced competencies on conciliaton/mediation.

• Conflict dynamic and conflict management
• Principles of conciliation/mediation
• Soft skills for conciliation/mediation
• Process management skills
• Problem management skills
• People skills
• Communication skills
• Effective skills, tools and strategies for conciliators/mediators
• Role-plays and practical exercises on conciliation/mediation.

The course aims to:

• Reinforce and expand your skills and techniques as a conciliator/mediator thanks to the practical learning methodology and the individual and collective coaching exercises.
• Have your skills assessed against a matrix of competences guided by experienced tutors.
• Strengthen your understanding and analysis of the role and functions of the conciliator/mediator and of the process of conciliation/mediation.
• Share knowledge and experience with peers and colleagues with different professional backgrounds and coming from all over the world thanks to group exercises and interactive activities.

During the course, you will be able to:

• Put learning into practice thanks to the latest practical and interactive learning methodologies.
• Receive guidance and feedback from experienced tutors, who are internationally recognised conciliators/mediators.
• Join and interact with a diverse network of professionals engaging in issues related to alternative dispute resolution mechanisms and conciliation/mediation.
• Be exposed to a mix of training methods: lectures, plenary discussions, good practices, case studies, group work, and individual exercises.

Building on the foundational knowledge and practical exercises acquired in Module 1, this Certification course - Module 2, focuses on the formal assessment of participants’ conciliation and mediation skills.

It involves approximately 30 hours of engagement and is delivered on the ITCILO e-Campus portal, accessible via computer or mobile device.

All course resources and tools are available on the platform, and learning combines: live sessions, role-play exercises, self-study and individual assignments.

The assessment is structured around three main components:

Role Plays 

• Four exercises: two coached and two assessed live sessions.
• Participants act as conciliators/mediators through all stages of the process.
• Each session lasts four hours, in small groups.
• 100% attendance at all live sessions is mandatory.
• Preparatory sessions are provided for guidance and support.

Written Test 

• Includes multiple-choice and short-answer questions.
• Focuses on key topics related to conciliation and mediation.

Personal Development Plan

• Participants reflect on their strengths and areas for improvement as conciliators/mediators.
• Participants outline how they plan to apply newly acquired skills in future professional practice.

The entire training program will be conducted in English. Therefore, a good command of this language is required.

To successfully complete this Certification Course (Module 2), participants must:

• Have completed Module 1 – the ITCILO Online Course on Conciliation/Mediation of Labour Disputes.
• Attend all live sessions
• Actively participate in all live sessions with the camera on.
• Ensure technical readiness: stable internet, computer/laptop with working camera, microphone, and headset, and a quiet environment.
• Follow course conduct rules; the ITCILO is not responsible for unsuccessful completion if these requirements are not met.

To apply for this course, please click on the "Apply now" button and fill out the online form before the application deadline.

If your application is sponsored by your Institution, you will be required to attach a sponsorship letter, covering the course fees.

Applications will be reviewed through a standardized selection process. Successful candidates will be notified individually.

• The total price of this training activity must be paid in advance by the participant or his/her sponsoring organization.
• If an enrolled participant wishes withdraw from a course, they must notify the Centre, in writing, of their decision at least 14 days prior to the start date of the course.
• Cancellation of participation in regular courses will result in penalties. For more details on this matter, please check our payment and cancellation policy webpage.

This course is part of the ITCILO Conciliation/Mediation Learning Path, designed to progressively strengthen participants’ knowledge and applied skills in dispute resolution. After completing Module 1 and Module 2 participants can advance to Module 3 – Advanced skills for mediators, designed to further strengthen the capacity of practitioners engaged in conciliation/mediation processes.