The Centre has for several years already shifted asset weights in its service portfolio; the COVID-19 pandemic has accelerated this change process.
Before 2018, the main emphasis of the Centre used to be on individual-level capacity development, with a focus on face- to-face training. The 2018-21 strategy framework set the stage for the diversification of the service portfolio to better harness digital learning and collaboration technology and applications, in response to the ILO’s renewed focus on institutional capacity development.
In the wake of the COVID-19 pandemic, the pace of transformation of the Centre’s service portfolio accelerated in 2020, characterized by a shift in emphasis from face-to-face training to online learning, a stronger focus on institutional-level and system-level capacity development services and the rollout of AVR technologies.
The capacity development services of the Centre comprise services for individual learners and services for institutional clients. Services for individual learners focus on training and coaching while services for institutional clients comprise of a range of interventions including technical advice, product development support, facilitation of dialogue events, knowledge management support and the design of advocacy campaigns.
The year 2020 saw a major expansion in both the number of individual learners and the number of institutional beneficiaries reached by the Centre.
The number of enrolments on the Centre’s training activities has increased, driven by exponential growth in the number of distance learners off-setting the sharp decrease in the number of face-to-face participants.
Another important factor explaining the fast growth of active distance learners was the rollout of new online learning services developed before the COVID-19 pandemic, as part of the longer-term digital transformation strategy of the Centre.