This course uses the ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

• ICT governance and management: concepts; definition of value management for ICT-based activities
• ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
• Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
• Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
• Data security and privacy: corporate frameworks and standards; key activities of implementation
• Mobile technologies: key mechanisms to implement ICT-based services.

• Understand core approaches to improve social security administration through ICT based on international best practice
• Identify roles and responsibilities in the governance and management of ICT systems
• Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
• Develop country-tailored innovations drawing on experience from other countries.

This course is designed specifically for social security professionals from ISSA member organizations.

• ISSA-accredited experts with decades of international experience in social security administration,
• Join and interact with a network professionals from other ISSA member organizations, including those attending parallel courses
• Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
• Successful participants receive an ITCILO Certificate of Achievement.

The course consists of 60 total hours of learning, broken up into three phases.

• Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment.
• Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation.
• Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.

Fees: For the 2026 edition of the course, the applicable fees were €1,840 for tuition and €755 for subsistence, amounting to a total of €2,595. The fees for the 2027 edition will be reviewed and are expected to be confirmed around October 2026.