Information and Communication Technology
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Information and Communication Technology
ISSA GUIDELINES, KNOWLEDGE-SHARING, AND INNOVATION
17–21 mai 2027
Le cours est disponible en English
Présentation du cours
ICT is an indispensable enabler of effective social security systems but can also be a critical factor when things go wrong. This course draws on international best-practice guidelines to explore approaches to strengthen implementation, reform, and governance of the ICT aspects of social security systems. This is one of eight courses run in partnership with the International Social Security Association (ISSA) held simultaneously at the Turin Centre. Join a network of social security practitioners in this highly specialized course.
Groupes cibles
The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of social security systems in the area of ICT and who are interested in applying ICT to improve the quality and performance of social security systems.
What will I learn?
This course uses the ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.
- ICT governance and management: concepts; definition of value management for ICT-based activities
- ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
- Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
- Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
- Data security and privacy: corporate frameworks and standards; key activities of implementation
- Mobile technologies: key mechanisms to implement ICT-based services.
What will I be able to do?
- Understand core approaches to improve social security administration through ICT based on international best practice
- Identify roles and responsibilities in the governance and management of ICT systems
- Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
- Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
This course is designed specifically for social security professionals from ISSA member organizations.
- ISSA-accredited experts with decades of international experience in social security administration.
- Join and interact with a network of professionals from other ISSA member organizations, including those attending parallel courses.
- A mix of training methods: lectures, plenary discussions, good practices, case studies, group work, and individual exercises.
- Successful participants receive an ITCILO Certificate of Achievement.
How?
The course consists of 60 total hours of learning, broken up into three phases.
- Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment.
- Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation.
- Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.
Fees: For the 2026 edition of the course, the applicable fees were €1,840 for tuition and €755 for subsistence, amounting to a total of €2,595. The fees for the 2027 edition will be reviewed and are expected to be confirmed around October 2026.
Learn more about the course from your tutor
Prove your skills with a Diploma
This course is part of a Diploma programme. To achieve the Diploma, successful candidates must complete four courses within a five-year period and undertake a capstone assessment.
