The world is going through multiple crises which are weakening economies, exacerbating unemployment problems and reinforcing inequalities. The ILO and its constituents advocate for economic and social policies, at the level of each country, which put people at the centre of concerns, in favour of full, productive employment and decent work. In this context, it is essential to adapt National Employment Policies and strengthen the means and effectiveness of Public Employment Services (PES) which are a powerful operational tool for governments to act on the domain of unemployment. In addition to crises, we know that changes are accelerating in labour markets. Technological developments, demographics and climate change have a significant impact on the evolution of economic sectors and professions. Some professions disappear, others are created, all evolve. It is not easy for workers and jobseekers to navigate this changing environment. Employment Services must be able to support them in managing the various transitions they will encounter during their professional lives. To do this, the PES must themselves develop their organization and their service offering, as well as demonstrate creativity. In this context, the ILO Employment Policy Department and the International Training Centre of the ILO (ITC-ILO) joined forces to develop this course. The program focuses on the main current issues concerning Employment Services worldwide.