The recent changes in the global labour market have affected traditional labour dispute resolution methods. The place of adversarial rights-based processes such as labour tribunals or arbitration is not in dispute, but alongside this is a growing recognition of the value of effective consensus-based dispute resolution methods including conciliation and mediation. Nowadays, conciliation/mediation plays an important role in the way in which employers, workers and their representative organizations, find agreed solutions to common problems in the workplace, enterprise and different levels. With the intention of strengthening the position of conciliators/mediators within the bargaining process while fostering the application of core ILO principles and standards, the ILO and the ITCILO have designed a course which aims to develop and improve, as well as certify the competencies of conciliators/ mediators.
- Staff from labour disputes agencies - Staff from Ministries of Labour involved in dispute prevention and resolution. - Employers' and Workers' representatives. - Industrial relations experts and practitioners. - Labour law lawyers. Please note that the number of participants is limited to 18.
This course is the assessment part of the ITCILO Online Course on Conciliation / Mediation of Labour Disputes A9714767 and of the Online Course on Conciliation/Mediation of Labour Disputes A9714761 and their learning continuation.
Please note that the attendance and successful completion of the Online Course on Conciliation / Mediation of Labour Disputes A9714767 and of the Online Course on Conciliation / Mediation of Labour Disputes A9714761 is a requirement to attend
this course and have access to the assessment process (or another edition of these training activities).
This course lasts from 24 October until 18 November 2022, for a total duration of four weeks. It foresees approximately 30 hours of time involvement.
Participants will have access to a dedicated online platform on the E-Campus, the online portal of the ITCILO, accessible through a laptop and any portable electronic device.
On this e-platform, participants will find the resources and the tools related to the activities of the assessment process: the tasks related to the three components of the assessment process and their instructions, the course schedule, the reading material
on conciliation/mediation and other reference resources. The course will be highly interactive, facilitated by the course manager and the tutors – who are experienced conciliators / mediators – who will provide comments, feedback and clarification on
the topics of the activities.
The first component of the assessment process foresees the participation in role-plays related to conciliation/mediation. Participants will be involved in four role-plays exercises, in which they will have the opportunity to play the role of the conciliator/
mediator at all stages of the conciliation/mediation process. Two of the role-plays will be coached and two assessed on the basis of a competency framework. During these activities, participants will be guided and assessed by the tutors, who are
highly experienced and renowned conciliators/mediators. After each of the four sessions, both coached and assessed, participants will receive an oral individual feedback.
The two assessed role-plays constitute part of the requirements to obtain the course certificate. These will be weighed at 60% of the final score (minimum requirement is 72 marks out of 120). Each participant will have to participate in all four sessions
and hence will play the role of the conciliator / mediator four times, two during the coached sessions and two during the assessed sessions.
These sessions will be organized online through the e-platform of the course and Zoom. Each exercise foresees the division of participants into small groups. In these groups, each participant will play either the role of the conciliator or the role
of one of the other parties during the simulation. Each participant will have to be present in each of the sessions, even in those where he / she will not play the role of the conciliator / mediator. Every time, a different scenario will be used. Every role
play foresees the involvement of two participants as conciliator / mediator and will last approximately two hours. Nevertheless, please note that in order to allow for a smooth organization of the sessions, a duration of approximately four hours should
be foreseen in the planning the attendance to the course. The course schedule will be communicated approximately ten days prior to the beginning of the course.
These sessions will be conducted during the first three weeks of the course.
2. Written Test
The second component of the assessment consists in the completion of a written test. This assignment will comprise mostly of multiple-choice questions and short answer questions. The focus of this test will be on the key topics related to
conciliation/mediation covered during the ‘Online course on conciliation/mediation of labour disputes’, mandatory for the participation in this course. This test will be drafted and submitted through the dedicated e-platform before the end of the
course. It will be weighed at 25% of the final score (minimum requirement is 30 marks out of 50).
3. Personal Development Plan
The third component of the assessment consists in the draft of a Personal Development Plan (PDP). Participants will be asked to reflect on their strengths and weaknesses as conciliators/ mediators, and to discuss how they plan to use their newly acquired conciliator/ mediator skills in the future. The PDP will be assessed on the basis of the ability to be self-reflective and the link between learning, future plans and competencies. This activity will be submitted through the e-platform within two weeks from the end of the course. It will be weighed at 15% of the final score (minimum requirement is 18 marks out of 30).
Participants will be informed of the results of the assessment of the two assessed sessions, the written test and the PDP approximately one month after the course has ended.
The participants who will successfully complete all three components of the assessment process will be awarded an ITCILO Certificate of Achievement in Conciliation/Mediation of Labour Disputes. Unsuccessful candidates will have the opportunity to appeal their
results and if necessary to retake their assessments remotely in their own country. Retakes will be conducted by video and online. The outcome of retakes will be final.
The objective of the course is to assess and certify the competencies of those involved in conciliation/mediation of labour disputes and therefore contribute to an increased recognition of their role and functions. Please note that this course does not grant accreditation and does not imply any right to employment with a dispute resolution body.