Administrative Solutions for Extending Coverage
Administrative Solutions for Extending Coverage
ISSA GUIDELINES, KNOWLEDGE-SHARING, AND INNOVATION
18–22 May 2026
The course is available in English
Introduction to the course
Extending coverage of social protection is one of the greatest challenges facing social security institutions across the globe. Participants of this course will draw on international best-practice guidelines to identify administrative solutions to improve access to contributory social security programmes for populations that are difficult to cover. This is one of eight courses run in partnership with the International Social Security Association (ISSA) held simultaneously at the Turin Centre. Join a network of social security practitioners in this highly specialized course.
Who attends this course?
The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of administrative solutions for extending the coverage of social security systems. The following requirements are therefore essential for participation in this course: the ability to access and use a computer with an internet connection; a working knowledge of written English.
What will I learn?
This course uses the updated ISSA Guidelines on Administrative Solutions for Extending Coverage as a framework for assessing challenges and identifying innovations.
- Creating an enabling environment: understanding the role of the authorities; how to extend coverage and identify gaps
- Institutional readiness: formulating a social security extension plan and understanding the needs of difficult-to cover groups
- Cost-effective registration systems to reach out to difficult-to-cover groups
- Increasing awareness and reaching out: main components of a communication strategy; how to build trust with the target population
- Contribution collection and compliance: establishing contribution rates and frequency; building a compliance strategy
- Delivering services and benefits: formulating a citizen-centred service delivery plan; electronic payment and service delivery; coordination and portability.
What will I be able to do?
- Understand core administrative approaches to extend coverage of social security programmes based on international best practice
- Identify roles and responsibilities of social security professionals in the field of extending the coverage of social security
- Utilise the ISSA Guidelines as a framework for implementing administrative solutions to extend of coverage
- Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
- ISSA-accredited experts with decades of international experience in social security administration
- Join and interact with a global network of professionals from other ISSA member organizations to share learning and best practices
- Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
- Successful participants receive an ITCILO Certificate of Achievement.
How?
The course consists of 60 total hours of learning, broken up into three phases.
- Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment
- Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation
- Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.
Learn more about the course from your tutor
Learn more about the course from former participants
Prove your skills with a Diploma
This course is part of a Diploma programme. To achieve the Diploma, successful candidates must complete four courses within a five-year period and undertake a capstone assessment.
