Administrative Solutions for Extending Coverage

E-Learning on Administrative Solutions for Coverage Extension

Administrative Solutions for Extending Coverage


20–24 May 2024
The course is available in English
Introduction to the course

This course will focus on the crucial elements of administrative solutions for extending coverage, which are vital for the financial sustainability, extension and viability of social security systems. The ISSA guidelines on administrative solutions for extending coverage address a number of the challenges faced by social security programmes, including reliability and efficiency, compliance, and governance beyond operations.

Who attends this course?

The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of administrative solutions for extending the coverage of social security systems. The following requirements are therefore essential for participation in this course: the ability to access and use a computer with an internet connection; a working knowledge of written English.

What will I learn?

This course uses the updated ISSA Guidelines on Administrative Solutions for Extending Coverage as a framework for assessing challenges and identifying innovations.

  • Creating an enabling environment: understanding the role of the authorities; how to extend coverage and identify gaps
  • Institutional readiness: formulating a social security extension plan and understanding the needs of difficult-to cover groups
  • Cost-effective registration systems to reach out to difficult-to-cover groups
  • Increasing awareness and reaching out: main components of a communication strategy; how to build trust with the target population
  • Contribution collection and compliance: establishing contribution rates and frequency; building a compliance strategy
  • Delivering services and benefits: formulating a citizen-centred service delivery plan; electronic payment and service delivery; coordination and portability.
What will I be able to do?
  • Understand core administrative approaches to extend coverage of social security programmes based on international best practice
  • Identify roles and responsibilities of social security professionals in the field of extending the coverage of social security
  • Utilise the ISSA Guidelines as a framework for implementing administrative solutions to extend of coverage
  • Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
  • ISSA-accredited experts with decades of international experience in social security administration
  • Join and interact with a global network of professionals from other ISSA member organizations to share learning and best practices
  • Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
  • Successful participants receive an ITCILO Certificate of Achievement.

The course consists of 60 total hours of learning, broken up into three phases.

  • Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment
  • Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation
  • Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.
Learn more about the course from your tutor
Learn more about the course from former participants
Prove your skills with a Diploma

This course is part of a Diploma programme. To achieve the Diploma, successful candidates must complete four courses within a five-year period and undertake a capstone assessment.

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