EMOTIONAL INTELLIGENCE AT WORK
EMOTIONAL INTELLIGENCE AT WORK
Mastering human dynamics to strengthen communication and performance
The course is available in English
This tailor-made course is available upon request. It may be customized for local, national, and international organizations in the private and public sectors.
Contact us to learn more.
Introduction to the course
Most organizations struggle when people stop working well together. Across sectors (including the UN system, international organizations, multinational companies and public institutions), global research and practice increasingly converge on a simple reality: organizational performance depends on trust, healthy relations, inclusion, communication, and the ability to collaborate under pressure.
Yet, many organizations invest heavily in operational systems while paying far less attention to the human capabilities that enable those systems to function effectively. This course addresses this gap.
Designed as a flagship organizational learning programme, the course equips participants with practical, implementation-ready skills that strengthen collaboration, communication and trust across diverse and high-pressure work environments.
Rather than a generic “soft skills” course, the programme functions as a human operating system that allows organizational strategies and mandates to translate into effective action.
Who attends this course?
This programme is designed for organizations navigating complexity, diversity and constant change. It is relevant to professionals at all levels.
- Senior managers and executive teams
- Chief operating officers and operations managers
- HR directors and people managers
- Staff at all levels
What topics does this course cover?
The programme is structured around four core capabilities that modern organizations cannot afford to leave to chance.
- Communication that delivers clarity and accountability
- Emotional intelligence as a professional competence
- Intercultural and relational intelligence
- Facilitation and everyday collaboration
Depending on organizational needs, the programme can integrate additional topics such as:
- Crisis and high-pressure communication
- Digital and social communication awareness
- AI-supported communication
Objectives
The programme aims to strengthen the core human capabilities that underpin effective organizational performance.
Participants will learn how to:
- Communicate clearly and constructively in complex professional environments
- Manage emotions and difficult conversations under pressure
- Navigate cultural differences and diverse workplace dynamics
- Facilitate productive meetings and collaborative decision-making
- Build trust, psychological safety and alignment within teams
- Address tensions early and prevent unnecessary conflict escalation
Methodology
The programme is designed as a practical, experiential, transversal and fully tailor-made learning experience. Each edition is co-designed with organizational leadership; adapted to sector, culture and challenges; and scalable for teams, departments or entire organizations.
The programme can be delivered through a flexible blend of learning modalities:
- In-person workshops
- Live online group sessions
- Individual or small-group coaching
- Self-paced learning modules
Organizations can scale the programme from team-level interventions to organization-wide capacity development.
Expected Impact
Organizations implementing this programme typically report:
- Stronger collaboration across teams
- Fewer unresolved conflicts and escalation cycles
- Clearer communication and faster alignment
- Higher trust, engagement and retention
- Improved leadership behaviours at all levels
- Increased operational efficiency and delivery capacity
To explore the programme in greater detail, download the full programme brochure.
