Online Course on Conciliation/Mediation of Labour Disputes

Online Course on Conciliation/Mediation of Labour Disputes

Online Course on Conciliation/Mediation of Labour Disputes

3–21 October 2022
The course is available in English
Introduction to the course

The recent changes in the global labour market have affected traditional labour-dispute resolution methods. The place of adversarial rights-based processes, such as labour tribunals and arbitration, is not in dispute, but there is also a growing recognition of the value of effective consensus-based dispute-resolution methods, including conciliation and mediation. Nowadays, conciliation/mediation plays an important role in the way in which employers, employees and their representative organizations, including trade unions, find agreed solutions to common problems in the workplace, at enterprise and other levels.

Who attends this course?

Staff of labour disputes agencies; staff of ministries of labour involved in dispute prevention and resolution; employers' and workers' representatives; industrial relations experts and practitioners; labour lawyers.

Course structure and methodology

The course will be conducted online, from 6 to 26 September 2021 and will last three weeks. The overall time involvement is of approximately 35 hours.

Participants will be given access to a dedicated e-platform on the E-Campus, the e-learning portal of the ITCILO, accessible through a laptop or any portable device.

On this e-platform, participants will find the resources and the activities related to the five modules of the course. Every module includes recorded videos, reading material, interactive resources, practical exercises and other group activities linked to conciliation/mediation.   The learning will be interactive and facilitated by a tutor, who will provide guidance and clarifications on topics and activities.

Every week, between two and three live webinars (one per module) will be organised using the programme Zoom.  The webinars will last two hours each and will include theoretical explanations complemented by individual reflection activities, plenary discussions, group works and other activities highly interactive. The participation to the webinars is not mandatory. For those participants who are not in the position to join the live sessions, recordings will be made available.

At the end of the course, participants will be asked to complete a final course work consisting of an essay which will offer them the possibility to receive a Certificate of Participation.

For those participants interested in obtaining a Certificate of Achievement in Conciliation/Mediation of Labour Disputes by the ITCILO, there is the possibility to complement this course by attending the Certification Course on Conciliation/Mediation of Labour Disputes A9713760. To obtain further information and apply for this course, please visit the course page.

After the successful completion of both this online course on Conciliation/Mediation of Labour Disputes A9713758 (or a previous edition of the same course) and the Certification Course on Conciliation/Mediation of Labour Disputes A9713760 (or a previous edition of the same course) or of the face-to-face training Certification on Conciliation/Mediation of Labour Disputes, there is the possibility to further complement your learning path on Conciliation/Mediation with the E-Mentoring on Conciliation/Mediation of Labour Disputes A9713738. The successful attendance of this course will grant you a Certificate of Achievement. For further information about this training initiative and to apply for it, please visit this web page.

The Learning Path on Conciliation/Mediation of Labour Disputes

This course aims to:

  • Provide sound theoretical and practical knowledge of the key principles of the conciliation/mediation processes;
  • Strengthen the understanding and analyse the role and functions of the conciliator/ mediator;
  • Provide techniques and guidance on how to improve the role of conciliators/ mediators;
  • Foster knowledge sharing and exchange of best practices related to conciliation/ mediation;
  • Promote the application of key ILO principles and values on this matter.
  • An introduction to conciliation/mediation;
  • The conflict dynamic;
  • Social dialogue, ILO Conventions and Recommendations;
  • Process management skills;
  • Problem management skills;
  • Effective people skills;
  • Effective qualities and skills of a conciliator/mediator
  • The process of conciliation/mediation

The whole training programme will be conducted in English. Therefore participants are expected to have a good command of the English language. 


The ILO promotes equality of opportunities and strongly encourages women’s applications.
The cost of participation (900 Euros) should be paid in advance by the participant or his/her sponsoring organisation. It includes: tuition, access to dedicated e-learning platform and training resources.

For information please consult this page.

To apply for the course, please fill in the online application form, not later than 15th August 2021 at this link.

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