Online Course on Conciliation/Mediation of Labour Disputes

Online Course on Conciliation/Mediation of Labour Disputes

Online Course on Conciliation/Mediation of Labour Disputes

24 Mayo–13 Junio 2021
El curso está disponible en English
Presentación del curso

The recent changes in the global labour market have affected traditional labour-dispute resolution methods. The place of adversarial rights-based processes, such as labour tribunals and arbitration, is not in dispute, but there is also a growing recognition of the value of effective consensus-based dispute-resolution methods, including conciliation and mediation. Nowadays, conciliation/mediation plays an important role in the way in which employers, employees and their representative organizations, including trade unions, find agreed solutions to common problems in the workplace, at enterprise and other levels.

¿Quiénes participan en este curso?

Staff of labour disputes agencies; staff of ministries of labour involved in dispute prevention and resolution; employers' and workers' representatives, industrial relations experts and practitioners; labour lawyers

Course structure and methodology

The course will be conducted online, from 24 May to 13 June 2021 and will last three weeks. The overall time involvement is of approximately 35 hours.

Participants will be given access to a dedicated e-platform on the E-Campus, the e-learning portal of the ITCILO, accessible through a laptop or any portable device.

On this e-platform, participants will find the resources and the activities related to the five modules of the course. Every module includes recorded videos, reading material, interactive resources, practical exercises and other group activities linked to conciliation/mediation. The learning will be interactive and facilitated by a tutor, who will provide guidance and clarifications on topics and activities.

Every week, between two and three live webinars (one per module) will be organised using the programme Zoom. The webinars will last two hours each and will include theoretical explanations complemented by individual reflection activities, plenary discussions, group works and other activities highly interactive. The participation to the webinars is not mandatory. For those participants who are not in the position to join the live sessions, recordings will be made available.

At the end of the course, participants will be asked to complete a final course work consisting of an essay which will offer them the possibility to receive a Certificate of Participation.

For those participants interested in obtaining a Certificate of Achievement in Conciliation/ Mediation of Labour Disputes by the ITCILO, there is the possibility to complement this course by attending the Certification Course on Conciliation/Mediation of Labour Disputes – Assessment Package A9713737. For further information, please visit the course page: https://www.itcilo. org/courses/certification-course-conciliationmediation-labour-disputes-assessment-package

After the successful completion of both the Online Course on Conciliation/Mediation of Labour Disputes A9713736 (or a previous edition of the same course) and the Certification Course on Conciliation/Mediation of Labour Disputes A9713737 or a previous edition of the residential training course Certification on Conciliation/Mediation of Labour Disputes, there is the possibility to further complement your learning path on Conciliation/Mediation with the E-Mentoring on Conciliation/Mediation of Labour Disputes A9713738. The successful attendance of this course will grant you a Certificate of Achievement. For further information about this training initiative, please visit the following web page: courses/e-mentoring-conciliationmediation-labour-disputes


This course aims to:

  • Provide sound theoretical and practical knowledge of the key principles of the conciliation/mediation processes;
  • Strengthen the understanding and analyse the role and functions of the conciliator/ mediator;
  • Provide techniques and guidance on how to improve the role of conciliators/ mediators;
  • Foster knowledge sharing and exchange of best practices related to conciliation/ mediation;
  • Promote the application of key ILO principles and values on this matter.
  • An introduction to conciliation/mediation;
  • The conflict dynamic;
  • Social dialogue, ILO Conventions and Recommendations;
  • Process management skills;
  • Problem management skills;
  • Effective people skills;
  • Effective qualities and skills of a conciliator/mediator;
  • The process of conciliation/mediation.

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