Digital Skills and AI Tools for Programme Delivery
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Online
Digital Skills and AI Tools for Programme Delivery
24 Noviembre 2025–23 Enero 2026
El curso está disponible en English
Presentación del curso
For organizational development to thrive in the public and development sectors, transformation must begin with people. The same applies to digital transformation: individual staff must first build their own digital confidence and fluency before organizations as a whole can evolve. Transformation cannot be imposed from the top down alone; it depends on a bottom-up process in which staff strengthen their ability to use digital and AI-powered tools in their daily work and gradually translate these skills into improved workflows, processes, collaboration, and service delivery across their organizations. This course is grounded in a Theory of Change that connects individual learning to organizational development. As staff gain practical digital skills and AI literacy - while also strengthening soft skills that are critical for the digital workplace, such as focus and attention management, adaptability to new tools, critical digital thinking, and effective virtual collaboration - they become able to work more efficiently, manage complexity with confidence, and guide or support their teams toward smarter, more effective practices in a digital work environment. When these new approaches are adopted across teams, units, and departments, organizations are better equipped to embrace digital transformation, streamline processes, and deliver programmes with greater impact.
¿Quiénes participan en este curso?
This course is designed for staff in public institutions, international organizations, and NGOs who want to strengthen their digital and AI skills and keep pace with the evolving demands of today's digital workplace. It is especially relevant for those working in programme delivery and administrative support, where digital tools and smart solutions are increasingly essential.
What topics does this course cover?
Understanding digital transformation and its impact on programme delivery
- Strengthening soft skills critical to the digital workplace
- Drafting, reviewing, and managing programme plans, reports, and documents more effectively
- Supporting collaboration and team workflows in hybrid and remote teams
- Managing information and data with digital tools for greater consistency and efficiency
- Organising work, prioritising tasks, and maintaining balance in high-paced environments
- Navigating ethics, cybersecurity, and the responsible use of AI
The course is organised in a modular way, allowing participants to progressively build digital confidence and apply new skills in real work situations. Each module combines practical strategies with hands-on use of digital and AI tools, with artificial intelligence serving as a transversal theme throughout the course. Content is practical, hands-on, and adaptable to different professional contexts.
Why should I join?
Digital transformation is reshaping how organizations deliver programmes, manage teams, and serve their beneficiaries, constituents, and communities. To thrive in this new reality, staff need more than knowledge — they need the confidence to use digital and AI tools strategically, in ways that strengthen both their own performance and their organization’s capacity.
What makes this course different?
- Developed with digital transformation and organizational development specialists, alongside international development experts.
- Rooted in your real organizational context — you bring your job role and responsibilities into the course, making the learning directly relevant.
- Practical, hands-on exploration of digital and AI tools, aligned with the latest trends in remote work and digital collaboration.
- Ongoing personalised feedback and expert guidance, plus peer learning with colleagues from around the world.
- A professional certificate confirming your digital readiness and applied skills upon completion.
- Continued value: you’ll retain access to the platform and resources even after the course ends.
By joining, you’re not only building your own digital fluency — you’re positioning yourself as a driver of organizational development and transformation in your institution.
