Conciliation/Mediation of Labour Disputes

Principles of Conciliation/Mediation

Conciliation/Mediation of Labour Disputes

1–21 juin 2020
Le cours est disponible en English
Présentation du cours

The recent changes in the global labour market have affected traditional labour dispute resolution methods. The place of adversarial rights-based processes such as labour tribunals or arbitration is not in dispute, but alongside this is a growing recognition of the value of effective consensus-based dispute resolution methods including conciliation and mediation. Nowadays, conciliation/mediation plays an important role in the way in which employers, employees and their representative organisations, including trade unions, find agreed solutions to common problems in the workplace, enterprise and different levels. This e-learning course aims to provide strong theoretical and practical knowledge of the key principles of conciliation/ mediation. The course will also focus on the framework and structure of the conciliation/mediation process as well as on the main characteristics of the conciliator/mediator figure.

Groupes cibles

This e-learning course is designed for staff from labour disputes agencies, staff from Ministries of Labour involved in dispute prevention and resolution, employers' and workers' representatives, industrial relations experts and practitioners, labour law lawyers.

Course structure and methodology

The course will be conducted online, from 1 to 21 June 2020 and will involve approximately 30 hours of learning.

Participants will be given access to a dedicated e-learning platform on which they will find reading materials, interactive resources, practical exercises and other online activities related to conciliation/mediation. The learning will be interactive and facilitated by a tutor, who will provide guidance and clarifications on topics and activities. At the end of the course, participants will be asked to complete a final course work.

Upon successful completion of the course activities and of the final course work, participants will be awarded a Certificate of Participation in Conciliation/Mediation of Labour Disputes.

For those participants interested in obtaining a Certificate of Achievement in Conciliation/Mediation of Labour Disputes by the ITCILO, there is the possibility to complement this course by attending the Residential and the Post-course phases of the Course on Conciliation/Mediation of Labour Disputes A9712780. For further information, please visit the course page:



This course aims to:

  • Provide sound theoretical and practical knowledge of the key principles of the conciliation/mediation processes;
  • Strengthen the understanding and analyse the role and functions of the conciliator/mediator;
  • Provide techniques and guidance on how to improve the role of conciliators/mediators;
  • Foster knowledge sharing and exchange of best practices related to conciliation/mediation;
  • Promote the application of key ILO principles and values on this matter.
  • An introduction to conciliation/mediation;
  • The conflict dynamic;
  • Social dialogue, ILO Conventions and Recommendations;
  • Process management skills;
  • Problem management skills;
  • Effective people skills;
  • The role of the conciliator/mediator in society.

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