Labour disputes prevention and resolution institutions have recently been under an increasing pressure to increase their performance while operating in a context of accelerated budget pressure. The digitalization of their operation trough a digital case management system has proven useful to both increase the efficiency of their operation while reducing the cost associated with the management of disputes and accelerating labour justice. The design and management of digital case management system requires skills and knowledge that are critical for their operation. A badly designed and operated system may jeopardize the reputation and operation of the institution and stay in the way of effective labour justice.