Digital Case Management system
Photo © AdobeStock / KaysArt
Digital Case Management system
Transforming labour justice
21–25 juin 2027
Le cours est disponible en English
How can labour dispute institutions digitalize without compromising fairness?
A practice-oriented course for officials and practitioners working to modernize labour justice, built around the real challenge institutions face today: raising performance under tightening budgets while safeguarding access to justice, accountability and institutional credibility.
Key features
EXPERT SPEAKERS
Learn from internationally recognized specialists in digital case management and labour dispute resolution.
PEER LEARNING
Exchange experience with officials and practitioners from labour institutions across the world.
PARTICIPATORY APPROACH
Work through real institutional cases to identify practical modernization actions you can take home.
Présentation du cours
Labour disputes prevention and resolution institutions have recently been under an increasing pressure to increase their performance while operating in a context of accelerated budget pressure. The digitalization of their operation trough a digital case management system has proven useful to both increase the efficiency of their operation while reducing the cost associated with the management of disputes and accelerating labour justice. The design and management of digital case management system
Groupes cibles
This course is designed for officials from ministries of labour and related public agencies, as well as staff from both statutory and non-statutory labour dispute prevention and resolution agencies. It is also intended for representatives of employers' and workers' organizations who are involved in the management or oversight of labour dispute processes.
What will I learn?
The programme combines conceptual learning, practical tools, and applied institutional analysis across four main areas.
1. Foundations of Digital Case Management Systems
- Building blocks of CMS design
- Case intake, classification, tracking and resolution workflows
- Cloud-based vs on-premises systems
- Transparency, accountability and fairness in digital environments
2. Data, Monitoring and Institutional Performance
- Capturing operational data through workflows
- Resolution time analysis and backlog monitoring
- Embedding monitoring and evaluation indicators
- Using CMS data for labour policy evaluation
3. Artificial Intelligence and Emerging Technologies
- Automated case identification, classification and routing
- Predictive analytics for dispute resolution timelines
- Processing unstructured complaints and disputes
- AI-driven chatbots for user support
4. Operational and Institutional Capacity
- CMS workflows as staff training tools
- Strengthening onboarding and institutional learning
- Identifying system weaknesses and improvement priorities
- Managing digital transformation risks
What will I be able to do?
After completing the course, participants will be able to:
- Understand key principles behind effective digital case management systems
- Identify risks and governance challenges linked to digital technologies
- Design workflows that improve efficiency and transparency
- Use CMS data for monitoring, evaluation, and policy development
- Prioritize institutional gaps and define practical modernization actions
Why join this course?
- Practice-oriented learning — A blended, 60-hour programme built around real institutional challenges in digitalizing labour justice.
- Cross-functional relevance — Designed for public officials, agency staff and social partners, enabling cross-institutional learning.
- Strengthen institutional frameworks — Leave with practical tools to assess and improve your own organization's case management, monitoring and modernization priorities.
- Turin campus experience — Full-board residential format at the ITCILO campus during the five-day intensive phase.
Accommodation and travel
The course fee includes full board accommodation at the ITCILO campus in Turin, routine medical care, medical insurance, and internet access.
Travel costs are not included in the course fee and remain the participant's responsibility.
Practical information
- Pricing — 2027 prices have not yet been published. As a reference, the 2026 edition of this course was priced at €2,600. A similar amount, with possible minor adjustments, can be expected for 2027 — final pricing will be confirmed on this page soon.
- Language — The entire training programme is conducted in English. A good command of the language is required.
- How to apply — Click Apply Now and complete the online form. Applications are reviewed through a selection process, subject to receipt of the completed application form and a sponsorship letter from the employing organization covering the course fees.
- Payment and cancellation — The total fee must be paid in advance. To withdraw, notify the Centre in writing at least 14 days before the course start date. See the full payment and cancellation policy.
Your questions, answered
What does the course fee include, and what is not covered?
The fee includes full-board accommodation at the ITCILO campus in Turin, routine medical care, medical insurance and internet access. It does not cover travel costs to and from Turin, passport and visa fees, or airport taxes.
Who is this course for?
It is designed for officials and practitioners working in labour dispute prevention and resolution — in ministries of labour, related agencies, and employers' and workers' organizations involved in managing or overseeing dispute processes.
What happens if I need to withdraw after registering?
Participants must notify the Centre at least 14 days before the course start date. Cancellation penalties may apply — see the full Payment and Cancellation Policy for details.
Will I receive a certificate at the end of the course?
Successful participants receive an ITCILO Certificate of Achievement. Learn more about ITCILO digital credentials.
Is the residential phase mandatory?
Yes. All the phases of the blended programme are part of the course. Attendance at the residential week in Turin is mandatory.
Ready to make labour justice faster and fairer?
21–25 June 2027 · Turin, Italy · Face-to-face · English
Start your learning journey
This course is also part of the broader ITCILO Social Dialogue curriculum, spanning conciliation/mediation, negotiation, industrial relations, and more.
Begin by exploring following key publications on digital case management in labour dispute resolution.
