This course uses the recently updated ISSA Guidelines on Compliance and Contribution Collection as a framework for assessing challenges and identifying innovations.

• Governance and strategy: principles, frameworks and organizational structures
• Compliance risk management: goals, improving voluntary compliance and extending coverage to difficult contribution groups
• Operational Processes: developing an operation process model; roles and responsibilities
• ICT environment and tools: introduction to ICT services, importance of E-services for voluntary compliance and benefits of data exchange with other organizations
• Fraud, evasion and error: role of ICT to detect fraud, evasion and error; benefits of data exchange; co-operation with external organizations
• Continuous improvement and fostering system maturity: importance of a culture of awareness; concepts of a maturity model and continuous improvement plan.

• Understand core approaches to improving contribution collection and compliance based on international best practice
• Identify roles and responsibilities of social security professionals in the governance and management of collecting contributions and enforcing compliance
• Utilise the ISSA Guidelines as a framework for improved efficiency and effectiveness of contributions collection and compliance
• Develop country-tailored innovations drawing on experience from other countries.

• ISSA-accredited experts with decades of international experience in social security administration
• Join and interact online with a global network of professionals from other ISSA member organizations to share learning and best practices
• This new e-learning course consists of a blend of online resources on good practices and case studies, “real time” interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
• Successful candidates receive an ITCILO Certificate of Achievement

The course consists of a number of online modules offered through the eCampus online platform to be completed over a period of six weeks from 2 May – 10 June 2022, for an estimated total of 60 learning hours. The course is broken down into three phases.

• Pre-course learning: Flexible (asynchronous) self-guided online learning on eCampus and an end of phase assessment.
• “Real time” learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on eCampus.
• End of course assignment: Individual assignment applying ISSA Guidelines to the participants organization. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement.