Industrial Relations Toolkit
Image © Alice Lotti
Gratuito
Industrial Relations Toolkit
Autoguidato
Sound labour relations bring measurable benefits — greater productivity, fewer disputes, improved job satisfaction, and better workplace decision-making. Grounded in ILO principles on collective bargaining and labour relations and international labour standards, the Industrial Relations Toolkit is a free, self-paced online resource designed to help practitioners understand and apply the principles of effective industrial relations at all levels. It was developed through a cross-ILO office effort as a holistic learning package to support the promotion of sound labour relations worldwide.
Key features
Free of charge
Open access for all, no registration fee required
Self-paced
Learn at your own speed, on any device, at any time
Certificate and digital badges
Earn a badge for each module and an ITCILO Certificate upon full completion
Who Is This Toolkit For?
The Industrial Relations Toolkit is open to anyone interested in promoting sound labour relations. It is particularly relevant for:
- Government officials, labour inspectors, and ministry of labour staff
- Employers' and workers' representatives and ILO constituents
- Industrial relations practitioners and HR professionals
- Researchers and students in the field of social dialogue and labour law
- Anyone seeking a structured introduction to collective bargaining and labour relations
Course Topics
1. Collective bargaining
Principles, processes, and international standards governing collective bargaining; the role of employers' and workers' organisations; the legal framework under ILO Conventions 98 and 154.
2. Workplace cooperation
Building constructive relationships between management and workers; joint consultative bodies; information sharing and participation mechanisms at enterprise level.
3. Grievance handling
Effective mechanisms for addressing workplace complaints; procedural fairness; the role of dispute prevention in maintaining healthy labour relations.
Learning Outcomes
By completing the Industrial Relations Toolkit, you will be able to:
- Understand the importance of sound industrial relations for productivity and workplace wellbeing
- Apply international labour standards in the area of freedom of association and collective bargaining
- Promote constructive labour relations at workplace, enterprise, and national levels
- Identify appropriate mechanisms for workplace cooperation and grievance handling
- Earn recognised credentials to demonstrate your knowledge
How the Toolkit Works
- Register or log in on the ITCILO eCampus and complete the mandatory preliminary activities.
- Work through all three modules — Collective Bargaining, Workplace Cooperation, and Grievance Handling — and earn your digital badge for each.
- Complete the mandatory final activities and receive your ITCILO Certificate.
- Share your achievement — your certificate and badges can be shared on LinkedIn and social media via the ITCILO digital credentials platform.
Language
The toolkit is available in English, French, and Spanish.
Start Learning About This Topic
Access the Industrial Relations Toolkit now — free and begin building your knowledge of collective bargaining, workplace cooperation, and labour dispute prevention. The toolkit is part of the ITCILO Social Dialogue curriculum, which offers a full progression of courses — from this free foundational resource through to negotiation skills for collective bargaining and internationally recognised certification in conciliation and mediation.
Browse the full catalogue of ITCILO Social Dialogue courses.
Start learning today — it's free!
Available in English, French & Spanish · No registration fee
