Strategic Service Development in EBMOs
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Strategic Service Development in EBMOs
Value addition through service delivery
EBMOs play a vital role by offering services like advice, training, information, and research to help members manage and grow their businesses. Effective service management is essential, as many companies, particularly SMEs, expect tangible benefits from their EBMOs. Additionally, service delivery can be an avenue to increase and diversify organizational income.
This course explores both traditional and innovative services provided by EBMOs globally and helps you identify the best service delivery modality based on your organizational structure.
Chi si iscrive a questo corso?
Senior management and staff directly involved in the development and delivery of member services
What topics will the course cover?
- Different types of services provided by EBMOs worldwide
- Design a strategic service portfolio
- Develop a business and operational plan to set up a new service
What will I learn?
- Understand how services can drive EBMO success and generate additional revenue for financial stability.
- Analyze and develop a strategy to assess which services your EBMO should expand, revise or discontinue.
- Identify and evaluate new or existing services tailored to specific member segments.
- Develop a business and operational plan for the services your organization offers.
Learning hours
15 hours
Type of Certificate
Certificate of participation
