Digitalization is reshaping the retail sector globally, creating opportunities for innovation, growth, and inclusion, while also raising challenges linked to skills shortages, and emerging occupational safety and health risks, increased concentration and regulatory gaps in addressing working conditions. 

This self-guided course equips participants with tools and resources to promote responsible business conduct (RBC) and support inclusive policies for a digital transition that leads to decent work outcomes in the retail sector. It provides examples and practical guidance rooted in principles of international labour standards (ILS) and highlights the relevance of the guidance offered by the ILO Tripartite Declaration of Principles concerning Multinational Enterprises and Social Policy (MNE Declaration) in this specific context