E-Learning on Information and Communication Technology

E-Learning on Information and Communication Technology

E-Learning on Information and Communication Technology

1 June–10 July 2020
The course is available in English

ICT is an indispensable enabler of effective social security systems, but can also be a critical factor when things go wrong. This course draws on international best-practice guidelines to explore approaches to strengthen implementation, reform and governance of the ICT aspects of social security systems.  This is one of seven courses run in partnership with the International Social Security Association (ISSA) offered in an innovative e-learning format from 2020.

This highly specialized course enables you to join a virtual global network of social security practitioners flexibly and without needing to travel. 

Key features
LEARN DIFFERENTLY

Integrated e-learning

THREE PHASES

Learning begins at own pace, continues through high-quality, engaging "real time" sessions and ends with an individual assignment

PEER-TO-PEER ASSESSMENT

Critical insights from professionals of ISSA member organizations

Introduction to the course

Information and Communication Technology (ICT) is a crucial component of social security systems, contributing to their quality and performance. This course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of the ICT aspects of social security systems. The principal aim will be to impart the skills required to find practical solutions for social security systems by using ICT. The focus will be on two main areas of the ISSA Guidelines on ICT: (1) governance and management, and (2) key technologies.

Who attends this course?

The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of social security systems in the area of ICT and who are interested in applying ICT to improve the quality and performance of social security systems. Course learning materials and tuition will be offered online in English. The following requirements are therefore essential to participate in this course: - The ability to use and access a computer with internet - Working knowledge of written English

What will I learn?

This course uses the recently updated ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

  • ICT governance and management: concepts; definition of value management for ICT-based activities
  • ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
  • Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
  • Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
  • Data security and privacy: corporate frameworks and standards; key activities of implementation
  • Mobile technologies: key mechanisms to implement ICT-based services
What will I be able to do?
  • Understand core approaches  to improve social security administration through ICT based on international best practice
  • Identify roles and responsibilities  in the governance and management of ICT systems
  • Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
  • Develop country-tailored innovations drawing on experience from other countries
Why should I join?

This new e-learning course is designed specifically for social security professionals from ISSA member organizations.

  • ISSA-accredited experts with decades of international experience in social security administration
  • Join and interact online with a global network of professionals from other ISSA member organisations to share learning and best practices
  • This new e-learning course consists of a blend of online resources on good practices and case studies, 'real time' interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
  • Successful candidates receive an ITCILO Certificate of Achievement
How?

The course consists of a number of online modules offered through the eCampus online platform to be completed over a period of six weeks from 1 June to 10 July 2020, for an estimated total of 60 learning hours.

The course is broken down into three phases:

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on eCampus and an end of phase assessment
  • Real time' learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on eCampus 
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participants’ organisation. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement.

Questions? We have the answers