Human Resource Management in Social Security Administration
Human Resource Management in Social Security Administration
ISSA GUIDELINES, KNOWLEDGE-SHARING AND INNOVATION
17–21 May 2027
The course is available in English
Introduction to the course
Innovating human resources and human resources management is one of the greatest challenges facing social security institutions across the globe. Participants of this course will draw on international best-practice guidelines to discuss the main opportunities and challenges related to the digital journey of the institution to be able to identify effective solutions and strategies. This is one of eight courses run in partnership with the International Social Security Association (ISSA) held simultaneously at the Turin Centre. Join a network of social security practitioners in this highly specialized course.
Who attends this course?
The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the human resources or human resource management. The following requirements are therefore essential for participation in this course: the ability to access and use a computer with an internet connection; a working knowledge of written English.
What will I learn?
The course uses the ISSA Guidelines on Human Resource Management in Social Security Administration as a framework for assessing challenges and identifying innovations.
- Human resources and human resource management in a digital world: understanding the enabling policy environment that would allow HR to support the institution’s digital journey.
- Work in a digital environment: anticipating the effects of the digital journey on staff work and applying new working methods to enhance staff skills and capacities.
- Working in a hybrid workplace: focusing on the opportunities and challenges of a hybrid workplace that allows on- and off-site staff to work together in real time.
- Managing the workforce in a digital world: looking at key HR competencies to enhance staff agility in supporting the institution’s digital journey.
What will I be able to do?
- Understand core approaches to innovate social security administration through digital technologies based on international best practices.
- Identify the roles and responsibilities of social security professionals in the field of digitalization of human resource management.
- Utilise the ISSA Guidelines as a framework for implementing digital strategies in human resource management in social security institutions.
- Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
- ISSA-accredited experts with decades of international experience in social security administration.
- Join and interact with a global network of professionals from other ISSA member organizations to share learning and best practices.
- Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises.
- Successful participants receive an ITCILO Certificate of Achievement.
How?
The course consists of 60 total hours of learning, broken up into three phases.
- Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment.
- Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation.
- Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.
Fees: For the 2026 edition of the course, the applicable fees were €1,840 for tuition and €755 for subsistence, amounting to a total of €2,595. The fees for the 2027 edition will be reviewed and are expected to be confirmed around October 2026.
