Managing Change for Sustainable Transformation: People, Processes, and Performance
Online
Managing Change for Sustainable Transformation: People, Processes, and Performance
30 March–22 May 2026
The course is available in English
Key features
LATEST TRENDS
Learn, unlearn, re-learn: reinterpret pedagogical concepts for the 21st Century classroom
PARTICIPATION
Take an active role: experience the training cycle through a competencybased approach
INNOVATION
Do it differently: active learning methods, digital engagement tools, gamified approaches, creative thinking
PROJECT-BASED
Take it to the next level: demonstrate knowledge and skills in applying core trainer’s competencies
Introduction to the course
In today's rapidly evolving global landscape, organizations in the public, UN, and development sectors must continuously adapt to shifting priorities, disruptive technologies, and complex crises. Building a capacity for effective change management is no longer optional - it is essential for delivering impact, sustaining performance, and ensuring resilience in times of uncertainty. This tutor-guided online certification programme equips participants with a structured, step-by-step approach to managing change and transformation. Through a mix of theory and applied practice, participants will explore the full change management process: from creating a compelling vision and conducting stakeholder analysis, to developing a robust change management plan, overcoming barriers, and embedding sustainability measures. The course emphasizes people, processes, and performance as the foundation for successful transformation. By engaging with real-world tools and developing a personalized change management plan, participants will leave with both the knowledge and the practical skillset needed to lead and sustain change in their own organizational contexts - whether in government institutions, international organizations, or the broader development sector.
Who attends this course?
This course is designed for professionals who are leading, facilitating, or supporting change initiatives in the public, UN, and development sectors. It is particularly relevant for programme managers, policy advisors, team leaders, and technical specialists engaged in institutional capacity building, reform processes, or organizational transformation. Drawing on scenarios from governments, international development agencies, NGOs, and civil society organizations, the course speaks to those who must design and implement change management strategies that deliver sustainable results. Participants will benefit whether they are steering large-scale reforms, coordinating cross-sector programmes, or seeking to strengthen adoption and engagement within their teams. By focusing on people, processes, and performance, the course addresses the holistic nature of change management - enabling participants to build resilience, secure stakeholder buy-in, and sustain impact across individual, team, and organizational levels.
Why should I join?
This course is delivered through distance learning and deployed on the ITCILO e-Campus. It frees you from the classroom and gives you the flexibility to complete the learning modules at your own pace, within the module and course timeframe, and to work on weekly assignments within your schedule. Furthermore:
- The course was developed and is implemented by change management experts and practitioners, drawing on real-life scenarios.
- The course takes advantage of practical case studies from different countries as well as relevant reports from various UN agencies.
- Participants are challenged to work on their own case studies, ensuring a hands-on learning experience and enabling access to key change management tools.
- Successful participants receive a professional certification attesting their capacity to effectively implement change management initiatives.
- Receive individualized feedback and tutoring, while building your international network.
- Participants keep access to the e-Campus course training materials and references.
What topics does this course cover?
- Change management process and steps
- Key constraints and success factors
- Change management plan
- Transformation vision
- Change analysis
- Stakeholder mapping and engagement
- Change management competencies
- Adoption and sustainability measures
- Reporting
How will I learn?
This course is designed to provide comprehensive support for your learning journey. It includes eight self-paced modules, as well as knowledge tests, weekly individual assignments, case studies and a debate forum to foster group discussion. The estimated required effort is of 7 hours per week.
Furthermore, a tutor will provide you with individual feedback on your work, and a synchronous learning space will be created during the weekly online events, which last approximately 90 minutes. We believe that this combination of self-paced modules, interactive activities, and individual support/coaching will help you to gain practical competencies to design, manage and implement change.
