Tools for the prevention and management of labour disputes in the workplace

Tools for the prevention and management of labour disputes in the workplace

Tools for the prevention and management of labour disputes in the workplace

3–20 juin 2024
Le cours est disponible en English
Key features

Innovative training methodologies and integrated use of digital learning technology


Join a virtual community of social dialogue professionals from across the world to share knowledge and experiences


Successful participants will be awarded an ITCILO Certificate of Participation

Présentation du cours

While it is commonly admitted that conflict is inevitable, difference is made by the way conflict is handled. Indeed, the interactions between employees and employers within enterprises can be cooperative and harmonious, or characterized by conflict and disruption. Even where relations are generally good, the very nature of employment relations suggests that some conflict is inevitable. Such conflict can, however, be managed within the workplace itself without third-party intervention, even though assistance from third parties may be accessed from time to time on a voluntary basis. Providing a proper approach for addressing the new challenges in the world of work, including workplace disputes that affect diversity, inclusion, as well as, gender equality, are much needed nowadays. Global crises and competition, increasing costs of employment disputes are among other factors that have influenced the way that labour conflict is prevented and managed nowadays. Effective conflict management within an enterprise needs to start well before there are signs of discord or disputation. The starting point is the creation of a climate of mutual respect between employees and managers that establishes a firm foundation of trust and cooperation. The growing costs of conflicts and their impact on production processes and employee satisfaction has driven employers and unions to establish new strategies and tools for the prevention and management of labour disputes in the workplace. This includes but is not limited to: early resolution of conflict, recognition of the role of workers' representatives, joint design of dispute resolution system, workplace cooperation committees and effective grievance handling mechanisms.

Groupes cibles

- Government, employers' and workers' representatives; - Staff of ministries of labour involved in dispute prevention and resolution; - Human resources managers, personnel in human resources departments dealing with industrial and employment relations; - Labour court judges and lawyers; - Labour administration and labour inspection officials; - Industrial relations experts and practitioners; labour lawyers; consultants and graduate students; - Practitioners in the field of industrial and employment relations from the public and private sectors; - Staff from the ILO and other international organizations. Note: in the framework of the ILO's gender promotion policy, applications from women are encouraged.


This course aims to:

  • Develop further knowledge on effective approaches to conflict prevention and management.
  • Explore tools and strategies for the prevention of labour disputes in the workplace.
  • Develop acquaintance with successful experiences of prevention and management of labour disputes at the workplace.
  • Increase the knowledge and practice on conflict management techniques that address the needs of the parties and focus on building stronger relations. 
  • Provide an introduction on workplace cooperation and how it can be used to prevent and manage labour conflicts. 
  • Introduce effective grievance handling mechanisms as a tool for labour conflict prevention and management.
  • Introduce a gender perspective in the use of these tools in order to fight gender discrimination and promote a 0 violence and harassment workplace culture. 
  • Promote the application of the ILO's key principles and values on this issue.
Course structure and methodology

The course will be conducted online over the course of 3 weeks: 4-22 September 

The training course will require approximately 35 hours of instruction.

The sessions will be delivered by ITCILO and ILO officials, as well as, international specialists on the field of social dialogue and labour conflict resolution. Each session will include theoretical explanations complemented by individual reflection activities, plenary discussions, group work and other highly interactive activities. 

Participants will have access to a dedicated electronic platform on E-Campus, ITCILO's e-learning portal, accessible through a computer or any portable device.

On this electronic platform, they will find resources and activities related to the course modules. Each module includes videos, reading material, interactive resources, practical exercises and other group activities related to the subject matter. Learning will be interactive and facilitated by a person who will provide guidance and clarification on topics and activities. 

We will also use new training methodologies, including an industrial relations toolkit, through which participants will have the opportunity to interactively intervene and concretely exercise ways of approaching social dialogue and labour conflict resolution.

At the end of the course, participants will be asked to complete a final course paper in the form of a report that will offer them the possibility of receiving a Certificate of Participation.



  • Social dialogue, ILO conventions and recommendations on conflict prevention and management;
  • Conflict dynamics in industrial relations; 
  • Effective approaches to conflict managements.
  • A needs based strategy for labour conflict prevention and resolution. Building stronger relations.
  • An introduction on workplace cooperation as a tool to prevent and manage labour conflicts
  • Using effective grievance handling to overcome conflicts and new challenges in the world of work. 
  • The use of these tools to eliminate discrimination, violence and harassment in the workplace. 

The entire training program will be conducted in English. Therefore, a good command of this language is required.

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