As labour disputes grow increasingly complex, conciliators/mediators must move beyond foundational techniques and develop advanced skills that allow for greater strategic thinking, emotional intelligence, and adaptability. Effective conciliation/mediation requires not only technical proficiency, but also the ability to manage power dynamics, reframe entrenched positions, and facilitate interest-based dialogue. These competencies are honed through focused practice, critical reflection, and guided learning. To further strengthen the capacity of practitioners engaged in conciliation/mediation processes, the ITCILO has developed this advanced course that is designed to deepen participants' strategic capabilities through a highly practical, skills-based learning approach. This course is intended to refine, expand, and assess the advanced competencies of conciliators/mediators already active in the field. It uses immersive case studies, structured simulations, and expert-guided analysis to foster mastery of complex conciliation/mediation techniques and conflict transformation tools. Please note that this course is Module 3 of the ITCILO learning path on Conciliation/Mediation of Labour Disputes. Therefore, to attend it, participants are required to have successfully attended Module 1 and Module 2.