• Module 3 represents the final stage of the ITCILO Conciliation/Mediation Learning Path, focusing on advanced applied practice and strategic mastery.
• Completion of Certification Course on Conciliation/Mediation of Labour Disputes - Module 2 Online is required, with a Certificate of Achievement necessary for enrolment.
• If you have not yet completed Module 2, please consult the full range of courses available in the ITCILO Conciliation/Mediation Learning Path.

• Advanced strategies in conciliation/mediation processes
• Managing complex and multi-party labour disputes
• Power dynamics and negotiation leverage
• The psychology of conflict and behavioural dynamics in disputes
• Enhanced active listening and strategic communication techniques
• Handling high-tension situations and difficult behaviours
• Facilitating interest-based dialogue in polarized environments
• Strategic decision-making in conciliation/mediation settings
• Conflict transformation approaches and sustainable agreement design
• Reflective practice and professional self-assessment

By the end of the course, you will be able to:

• Apply advanced conciliation/mediation strategies to complex labour disputes
• Analyse and manage power dynamics with greater strategic awareness
• Use advanced active listening techniques to strengthen trust and communication
• Integrate insights from conflict psychology into mediation interventions
• Reframe rigid positions and overcome negotiation impasses
• Facilitate constructive, interest-based negotiations in high-pressure contexts
• Make informed and strategic decisions during conciliation/mediation processes
• Strengthen your professional performance through structured reflection and expert feedback

This course offers a unique opportunity to:

• Deepen your expertise in managing complex and high-stakes labour disputes
• Strengthen high-level interpersonal, analytical and strategic skills
• Practice intensively in a safe, simulation-based learning environment
• Receive personalized feedback from experienced international facilitators
• Engage with a network of certified practitioners from different countries and institutional contexts
• Consolidate your professional standing within the ITCILO certification pathway

This advanced online course runs over three weeks, requiring approximately 60 hours of engagement.

Participants access the course through the ITCILO e-Campus platform, accessible via computer or portable devices. Learning is interactive, practice-oriented and tutor-facilitated, with continuous guidance and feedback.

Live sessions

• Held on Tuesdays, Wednesdays and Thursdays (Italy time)
• Attendance is mandatory and recorded
• A minimum of 75% active participation (camera on) is required to obtain the course certificate

Weekly quizzes

• Participants complete a mandatory multiple-choice quiz each week to reinforce learning and assess understanding

Course exercises and final assessment

• Throughout the course, participants engage in structured practical exercises and simulation
• At the end of the course, participants submit a final written assignment (essay)
• Successful completion leads to the awarding of a Certificate of Achievement

The entire training program will be conducted in English. Therefore, a good command of this language is required.

To successfully complete this course, participants must:

• Have completed Module 2 with Certificate – the ITCILO Certification Course on Conciliation/Mediation of Labour Disputes.
• Attend at least 75% of all live sessions (attendance is recorded)
• Actively participate in all live sessions with the camera on.
• Ensure technical readiness: stable internet, computer/laptop with working camera, microphone, and headset, and a quiet environment.
• Follow course conduct rules.

The ITCILO is not responsible for unsuccessful completion if these requirements are not met.

To apply for this course, please click on the "Apply now" button and fill out the online form before the application deadline.

If your application is sponsored by your Institution, you will be required to attach a sponsorship letter, covering the course fees.

Applications will be reviewed through a standardized selection process. Successful candidates will be notified individually.

• The total price of this training activity must be paid in advance by the participant or his/her sponsoring organization.
• If an enrolled participant wishes withdraw from a course, they must notify the Centre, in writing, of their decision at least 14 days prior to the start date of the course.
• Cancellation of participation in regular courses will result in penalties. For more details on this matter, please check our payment and cancellation policy webpage.