Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
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Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
A five-day intensive residential programme
21–25 septembre 2026
Le cours est disponible en English
Prochaines éditions
At a glance
Format
Face-to-face
Limited participants
18 participants maximum
OUTCOME
Certificate of Achievement
All-in-one
It covers Module 1 + Module 2
Présentation du cours
Conciliation/mediation skills are not innate - they require structured learning, self-reflection, and sustained practice. This five-day residential programme at the ITCILO Campus in Turin is the intensive, face-to-face path to certification in conciliation/mediation of labour disputes. It combines Module 1 and Module 2 in a single week - allowing participants to build their knowledge and have their competencies formally assessed against the internationally recognised ITCILO Matrix of Competences, without the need to have previously completed the online Module 1 course. Please note that this course does not grant professional accreditation or imply any right to employment with a dispute resolution body. Places are limited to 18 participants to ensure the quality of coaching and individual tutor attention.
Groupes cibles
This course is designed for practitioners who prefer intensive face-to-face learning and wish to obtain both foundational knowledge and formal certification in conciliation/mediation within one week.
Participants typically include:
- Staff of labour dispute agencies and ministries of labour
- Employers' and workers' representatives Industrial relations experts and practitioners
- Practising conciliators and mediators seeking formal certification
- Labour lawyers and legal advisers
Maximum 18 participants - places are strictly limited to ensure the quality of the assessment process.
Admission Requirements
The ITCILO Conciliation/Mediation Learning Path is a structured progression of courses designed to take practitioners from foundational knowledge to internationally recognised certification in labour dispute resolution.
This residential programme provides a fast-track route through Module 1 and Module 2, leading directly to certification.
Why Join This Course?
- All-in-one certification path — Cover Module 1 and Module 2 in five intensive days, with no need for prior online course completion (beyond the free intro course).
- In-person immersion — The residential format provides an intensity of practice and feedback that only a face-to-face setting can deliver.
- Internationally recognised certification — Assessment against the ITCILO Matrix of Competences, the internationally accepted benchmark for conciliators and mediators.
- Maximum 18 participants — An exceptionally small cohort ensures individual coaching, personal feedback, and maximum practice time.
- Gateway to Module 3 — Module 2 certification is the required prerequisite for Module 3 — Advanced Skills for Conciliators/Mediators.
- The ITCILO Campus in Turin — A thriving UN campus in a leafy park on the banks of the Po River, with world-class learning facilities, full board accommodation, and a global community of professionals.
What Our Expert Says
Learning Outcomes
By the end of this residential full certification course on conciliation/mediation of labour disputes, you will be able to:
- Apply the foundational principles of conciliation/mediation of labour disputes in professional practice
- Analyse conflict dynamics and select appropriate resolution strategies for different dispute types
- Facilitate conciliation and mediation sessions using the ITCILO four-step process
- Demonstrate key soft skills — active listening, reframing, and interest-based negotiation
- Navigate power imbalances, impasses, and high-conflict situations effectively
- Have your professional competencies formally assessed against the ITCILO Matrix of Competences
- Reflect on your practice through a structured Personal Development Plan
- Uphold the ethical standards and neutrality required of professional conciliators and mediators
Methodology
This residential course takes place over five intensive days at the ITCILO campus in Turin. All sessions are face-to-face with expert assessors and coaches present throughout. Learning combines: expert-led explanations, plenary discussions, group work, case studies, individual exercises, coached role-plays, and assessed live simulations.
The assessment is structured around three main components :
Role-plays
Two coached and two formally assessed live role-plays in small groups. You act as conciliator/mediator through every stage of the process, guided by preparatory sessions.
Written test
Multiple-choice and short-answer questions assessing your grasp of the key principles, ethics, and processes of conciliation and mediation, and your ability to apply them in practice.
Final Essay
A structured written reflection on your practice as a conciliator/mediator, highlighting your strengths, areas for growth, and concrete actions to keep developing your competencies after the course.
What Participants Say
A truly enriching and insightful experience that has transformed my practice has a conciliator and a positively impacted labour dispute resolution outcomes at the Department of Labour where I serve and lead.
Sparkle Grenade Courtney
Labour Commisioner, Grenada
Registration and Practical Information
How to apply
Complete the online application form via Apply Now before the deadline. If sponsored, attach a sponsorship letter.
Language
The entire training programme is conducted in English.
Attendance
Given the nature of the small-group role-play format, 100% attendance at all live sessions is mandatory.
Payment and cancellation
The total fee must be paid in advance. To withdraw, notify the Centre in writing at least 14 days before the course start date. See the full payment and cancellation policy.
Accommodation
The course fee includes full board accommodation at the ITCILO campus in Turin, routine medical care, medical insurance, and internet access.
Your Questions, Answered
Do I need to have completed Module 1 Online before joining this course?
No. The only prerequisite for this residential programme is the free Introduction to Conciliation/Mediation of Labour Disputes self-paced course. This residential course covers Module 1 and Module 2 in five intensive days — prior completion of the online Module 1 course is not required and would be redundant.
What is the difference between this course and Module 2 Online?
Module 2 Online is a four-week online certification course for participants who have already completed Module 1 Online. This residential programme combines both Module 1 and Module 2 in a single five-day face-to-face format in Turin, and requires only the free introductory self-paced course as a prerequisite. Both formats lead to the same ITCILO Certificate of Achievement, assessed against the same Matrix of Competences. See the comparison table above.
Why is participation limited to 18 participants?
The small cohort size is essential to the quality of the coaching experience. Assessed role-play exercises and individual tutor feedback require close attention that is only possible in a small group setting.
What certification do I receive?
Successful participants receive an ITCILO Certificate of Achievement, assessed against the ITCILO Matrix of Competences. Learn more about ITCILO digital credentials.
Ready to earn your conciliation/mediation certification in Turin?
21–25 Sep 2026 · ITCILO Campus Turin · English · Max 18 places
