The ITCILO Conciliation/Mediation Learning Path is a structured progression of courses designed to take practitioners from foundational knowledge to internationally recognised certification in labour dispute resolution. This residential programme provides a fast-track route through Module 1 and Module 2, leading directly to certification — with only the free introductory self-paced course as a prerequisite. Participants who wish to continue can advance to Module 3 — Advanced Skills for Conciliators/Mediators after completing this programme.

→ If you have already completed Module 1 Online, enrol directly in Module 2 Online.

→ If you prefer an intensive residential experience and have not completed Module 1 Online, this is your path.

→ Start with the free Introduction to Conciliation/Mediation of Labour Disputes — it is the only prerequisite for this residential programme.

Can you do it as an accordion? Each item below is one collapsible entry, with the H4 title as the accordion header.

Conflict dynamics and conflict management

The nature of labour conflicts, their causes and escalation patterns, and frameworks for conflict analysis and management — grounded in ILO guidance on labour dispute prevention and resolution.

Principles and ethics of conciliation/mediation

Neutrality, impartiality, confidentiality, and voluntariness — the foundational principles of conciliation/mediation practice, aligned with ILO standards on collective bargaining and labour relations.

Soft skills for conciliation/mediation

Active listening, reframing, empathy, and trust-building in complex and high-pressure dispute scenarios.

Process, problem, and people management skills

Full application of the ITCILO four-step process across all stages; identifying interests behind positions; managing power imbalances, impasses, and emotionally complex situations.

Communication skills

Advanced communication strategies for guiding parties toward consensus in complex alternative dispute resolution contexts.

Role-plays and formal assessment exercises

Four assessed exercises in a face-to-face setting: two coached sessions and two formally evaluated live role-plays with expert assessors present in the room. Each session lasts approximately four hours in small groups.

By the end of this residential full certification course on conciliation/mediation of labour disputes, you will be able to:

• Apply the foundational principles of conciliation/mediation of labour disputes in professional practice
• Analyse conflict dynamics and select appropriate resolution strategies for different dispute types
• Facilitate conciliation and mediation sessions using the ITCILO four-step process
• Demonstrate key soft skills — active listening, reframing, and interest-based negotiation
• Navigate power imbalances, impasses, and high-conflict situations effectively
• Have your professional competencies formally assessed against the ITCILO Matrix of Competences
• Reflect on your practice through a structured Personal Development Plan
• Uphold the ethical standards and neutrality required of professional conciliators and mediators

• All-in-one certification path — Cover Module 1 and Module 2 in five intensive days, with no need for prior online course completion (beyond the free intro course).
• In-person immersion — The residential format provides an intensity of practice and feedback that only a face-to-face setting can deliver.
• Internationally recognised certification — Assessment against the ITCILO Matrix of Competences, the internationally accepted benchmark for conciliators and mediators.
• Maximum 18 participants — An exceptionally small cohort ensures individual coaching, personal feedback, and maximum practice time.
• Gateway to Module 3 — Module 2 certification is the required prerequisite for Module 3 — Advanced Skills for Conciliators/Mediators.
• The ITCILO Campus in Turin — A thriving UN campus in a leafy park on the banks of the Po River, with world-class learning facilities, full board accommodation, and a global community of professionals.

This residential course takes place over five intensive days at the ITCILO campus in Turin. All sessions are face-to-face with expert assessors and coaches present throughout. Learning combines: expert-led explanations, plenary discussions, group work, case studies, individual exercises, coached role-plays, and assessed live simulations.