Social Protection


Effective social security administration

ISSA Guidelines, knowledge sharing and innovation

Each year we run a series of courses on the key components of effective social security administrationin collaboration with the International Social Security Association (ISSA). The ISSA Guidelines provide a framework for the courses and a solid ground to develop staff competencies on international professional standards in social security administration.


See below for the specific details of the courses that will run in 2019.

  • To build capacity in ISSA member organizations to improve the administration of social security through the ISSA Guidelines.
  • To equip participants with applied knowledge of international professional standards in social security.
  • To support participants to develop skills related to the ISSA Guidelines, and apply the Guidelines in their own organization.
  • To facilitate the formation of a network of practitioners with an understanding of the ISSA Guidelines.
Who attends these courses?

The ISSA Academy diploma programme is designed for managers, administrators, experts and staff working in ISSA member institutions who have a professional interest in one or more of the specific sets of Guidelines and who would like to develop their knowledge and competencies.

Each training course involve up to 25 participants from ISSA member institutions.

What will I learn and what will I be able to do?

Each training course aims to provide participants with an overall understanding of the core areas and international professional standards of one set of ISSA Guidelines and to enable the application of these standards by ISSA member organizations.

Each training course is focused on one set of ISSA Guidelines. It is structured in three phases, to total around 50 hours of course work.

  • Pre-training: Prior to the on-site training, participants complete a set of online activities related to the set of ISSA Guidelines.
  • On-site training: Intensive and interactive training for groups of up to 25 participants with a trainer and an ISSA expert. The duration of the training course is five days.
  • Post-training: Participants develop and submit an assignment which is assessed, and continue to exchange with other course participants.

A certificate is awarded to the individual participant based on their participation in the pre- and the on-site training as well as satisfactory completion of the post-training assignment.

Resource Persons

Through its pivotal role in social security management, strong partnerships with other social security institution and comprehensive technical cooperation projects around the world, the ISSA and the ITCILO draw on a worldwide network of social security experts from its own staff, social security institutions, recognized universities and research institutes and senior consultants.

Cost of participation

Each training course on a set of ISSA Guidelines costs 2215 EUR (1600 EUR for tuition + 615 EUR for subsistence), excluding international air travel and airport transfers. This is payable in advance by the participant’s sponsoring organization.

This covers: tuition fees; the use of training facilities and support services; training materials and books; accommodation and full board at the Centre’s campus; emergency medical care and insurance.