• This course is Module 1 of the ITCILO Conciliation/Mediation Learning Path. It builds foundational knowledge and practical skills in conciliation/mediation of labour disputes.
• After completing Module 1, participants can enroll in Module 2 – Certification Course on Conciliation/Mediation to formally assess and validate their competencies.

• Conflict dynamic and conflict management
• Principles of conciliation/mediation
• Soft skills for conciliation/mediation
• Process management skills
• Problem management skills
• People skills
• Role-plays and practical exercises on conciliation/mediation.

The course aims to:

• Increase your technical knowledge of the foundational principles of the process of conciliation/mediation. 
• Strengthen your understanding and analysis of the role and functions of the conciliator/mediator guided by experienced tutors.
• Develop and apply key skills and techniques as conciliator/mediator thanks to the practical learning methodology.
• Share knowledge and experience with peers and colleagues with different professional backgrounds and coming from all over the world thanks to group exercises and interactive activities.

During the course, you will be able to:

• Put learning into practice thanks to the latest practical and interactive learning methodologies.
• Receive guidance and feedback from experienced tutors, who are internationally recognised conciliators/mediators.
• Join and interact with a diverse network of professionals engaging in issues related to alternative dispute resolution mechanisms and conciliation/mediation.
• Be exposed to a mix of training methods: lectures, plenary discussions, good practices, case studies, group work, and individual exercises.

This standard course on conciliation/mediation of labour disputes runs for three weeks, requiring approximately 35 hours of engagement.

Participants will access the course through the ITCILO e-Campus portal, compatible with computers and portable devices. All course resources and activities are available on this platform, and learning is interactive and tutor-facilitated, with guidance and clarifications provided throughout.

Live Sessions:

• Held on Tuesdays, Wednesdays and Thursdays (timing is indicated according to Italy time).
• Attendance is mandatory and recorded.
• Minimum 75% active participation (with camera on) is required to obtain the course certificate.

Performance Evaluation:

• Weekly multiple-choice quizzes reinforce learning and assess understanding of course topics.
• Practical coursework assignments are completed during the week and reviewed by the tutor in the following live session.
• The course features live role play exercises, where participants are evaluated in real time by the tutor.

The entire training program will be conducted in English. Therefore, a good command of this language is required.

To successfully complete this course, participants must:

• Attend at least 75% of all live sessions – attendance is recorded
• Actively participate in all live sessions with the camera on.
• Ensure technical readiness: stable internet, computer/laptop with working camera, microphone, and headset, and a quiet environment.
• Follow course conduct rules; the ITCILO is not responsible for unsuccessful completion if these requirements are not met.

To apply for this course, please click on the "Apply now" button and fill out the online form before the application deadline.

If your application is sponsored by your Institution, you will be required to attach a sponsorship letter, covering the course fees.

Applications will be reviewed through a standardized selection process. Successful candidates will be notified individually.

• The total price of this training activity must be paid in advance by the participant or his/her sponsoring organization.
• If an enrolled participant wishes withdraw from a course, they must notify the Centre, in writing, of their decision at least 14 days prior to the start date of the course.
• Cancellation of participation in regular courses will result in penalties. For more details on this matter, please check our payment and cancellation policy webpage.

This course is part of the ITCILO Conciliation/Mediation Learning Path, designed to progressively strengthen participants’ knowledge and applied skills in dispute resolution. After completing this Module 1, participants can advance to Module 2 – the Certification Course, which focuses on the formal assessment and recognition of professional competence.