Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
Image © Alice Lotti
Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
A five-day intensive residential programme
21–25 September 2026
The course is available in English
Can you turn a workplace conflict into a lasting agreement and prove it?
Become a certified conciliator/mediator of labour disputes without any prior online coursework. This residential Full Certification Course is the fastest route to an internationally recognised credential in conciliation/mediation. It combines Module 1 and Module 2 into one immersive week: you build the essentials of labour dispute resolution and have your competencies formally assessed against the ITCILO Matrix of Competences.
At a glance
Format
Face-to-face
Limited participants
18 participants maximum
OUTCOME
Certificate of Achievement
All-in-one
It covers Module 1 + Module 2
Introduction to the course
Conciliation/mediation skills are not innate - they require structured learning, self-reflection, and sustained practice. This five-day residential programme at the ITCILO Campus in Turin is the intensive, face-to-face path to certification in conciliation/mediation of labour disputes. It combines Module 1 and Module 2 in a single week - allowing participants to build their knowledge and have their competencies formally assessed against the internationally recognised ITCILO Matrix of Competences, without the need to have previously completed the online Module 1 course.
Please note that this course does not grant professional accreditation or imply any right to employment with a dispute resolution body. Places are limited to 18 participants to ensure the quality of coaching and individual tutor attention.
Who attends this course?
This course is designed for practitioners who prefer intensive face-to-face learning and wish to obtain both foundational knowledge and formal certification in conciliation/mediation within one week.
Participants typically include:
- Staff of labour dispute agencies and ministries of labour
- Employers' and workers' representatives Industrial relations experts and practitioners
- Practising conciliators and mediators seeking formal certification
- Labour lawyers and legal advisers
Maximum 18 participants - places are strictly limited to ensure the quality of the assessment process.
Admission requirements
The ITCILO Conciliation/Mediation Learning Path is a structured progression of courses designed to take practitioners from foundational knowledge to internationally recognised certification in labour dispute resolution.
This residential programme provides a fast-track route through Module 1 and Module 2, leading directly to certification.
What our expert says
Hear directly from one of the course's expert tutors, on what it really takes to master conciliation and mediation of labour disputes.
What will I be able to do?
By the end of this residential full certification course on conciliation/mediation of labour disputes, you will be able to:
- Apply the foundational principles of conciliation/mediation of labour disputes in professional practice
- Analyse conflict dynamics and select appropriate resolution strategies for different dispute types
- Facilitate conciliation and mediation sessions using the ITCILO four-step process
- Demonstrate key soft skills — active listening, reframing, and interest-based negotiation
- Navigate power imbalances, impasses, and high-conflict situations effectively
- Have your professional competencies formally assessed against the ITCILO Matrix of Competences
- Reflect on your practice through a structured Personal Development Plan
- Uphold the ethical standards and neutrality required of professional conciliators and mediators
How does the course work?
This residential course takes place over five intensive days at the ITCILO campus in Turin. All sessions are face-to-face with expert assessors and coaches present throughout. Learning combines: expert-led explanations, plenary discussions, group work, case studies, individual exercises, coached role-plays, and assessed live simulations.
The assessment is structured around three main components :
1. Role-plays
Two coached and two assessed live role-plays in small groups, where you act as conciliator/mediator through every stage of the process.
2. Written test
Multiple-choice and short-answer questions testing your grasp of the key principles, ethics, and processes of conciliation/mediation.
3. Final Essay
A structured reflection on your practice, highlighting your strengths, growth areas, and next steps as a conciliator/mediator.
Why join this course?
Formal assessment
Your conciliation/mediation skills are formally assessed through role-plays, a written test, and a final essay, leading to an ITCILO Certificate of Achievement.
Module 1 and 2, in one immersive week
Complete both modules in five intensive, face-to-face days at the ITCILO campus — no prior online coursework required, and no need to split your certification into two separate steps.
Gateway to Module 3
Module 2 certification is the required prerequisite for Module 3 — Advanced Skills for Conciliators/Mediators, your next step to expertise.
Voices from the programme
Last year's edition was shaped primarily for conciliators and mediators from Ukraine. Hear directly from participants as they reflect on the skills, confidence, and connections they built during their week in Turin.
Accommodation and travel
The course fee includes full board accommodation at the ITCILO campus in Turin, routine medical care, medical insurance, and internet access.
Travel costs are not included in the course fee and remain the participant's responsibility.
Practical information
- Language - The entire training programme is conducted in English.
- Attendance - Given the nature of the small-group role-play format, 100% attendance is mandatory.
- How to apply — Click Apply Now and complete the online form. Applications are reviewed through a selection process, subject to receipt of the completed application form and a sponsorship letter from the employing organization covering the course fees.
- Payment and cancellation — The total fee must be paid in advance. To withdraw, notify the Centre in writing at least 14 days before the course start date. See the full payment and cancellation policy
Your questions, answered
Do I need to have completed Module 1 Online before joining this course?
No. The only prerequisite for this residential programme is the free Introduction to Conciliation/Mediation of Labour Disputes self-paced course. This residential course covers Module 1 and Module 2 in five intensive days — prior completion of the online Module 1 course is not required and would be redundant.
What is the difference between this course and Module 2 Online?
Module 2 Online is a four-week online certification course for participants who have already completed Module 1 Online. This residential programme combines both Module 1 and Module 2 in a single five-day face-to-face format in Turin, and requires only the free introductory self-paced course as a prerequisite. Both formats lead to the same ITCILO Certificate of Achievement, assessed against the same Matrix of Competences. See the comparison table above.
Why is participation limited to 18 participants?
The small cohort size is essential to the quality of the coaching experience. Assessed role-play exercises and individual tutor feedback require close attention that is only possible in a small group setting.
What certification do I receive?
Successful participants receive an ITCILO Certificate of Achievement, assessed against the ITCILO Matrix of Competences. Learn more about ITCILO digital credentials.
Ready to earn your conciliation/mediation certification?
21–25 Sep 2026 · ITCILO Campus Turin · English · Max 18 places
Start your learning journey
This Full Certification Course is a key milestone in the ITCILO Conciliation/Mediation Learning Path.
Whether you're just beginning your journey or ready to take the next step after certification, explore the courses below to build the right foundations and keep growing as a conciliator/mediator.
