Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
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Full Certification Course on Conciliation/Mediation of Labour Disputes - Module 1 and Module 2
A five-day intensive residential programme in Turin combining Module 1 and Module 2 of the Conciliation/mediation Learning path.
21–25 September 2026
The course is available in English
Introduction to the course
Conciliation/mediation skills are not innate - they require structured learning, self-reflection, and sustained practice. This five-day residential programme at the ITCILO Campus in Turin is the intensive, face-to-face path to certification in conciliation/mediation of labour disputes. It combines Module 1 and Module 2 in a single week - allowing participants to build their knowledge and have their competencies formally assessed against the internationally recognised ITCILO Matrix of Competences, without the need to have previously completed the online Module 1 course. Please note that this course does not grant professional accreditation or imply any right to employment with a dispute resolution body. Places are limited to 18 participants to ensure the quality of coaching and individual tutor attention.
Who attends this course?
This course is designed for practitioners who prefer intensive face-to-face learning and wish to obtain both foundational knowledge and formal certification in conciliation/mediation within one week. Participants typically include:
- Staff of labour dispute agencies and ministries of labour
- Employers' and workers' representatives
- Industrial relations experts and practitioners
- Practising conciliators and mediators seeking formal certification
- Labour lawyers and legal advisers
Maximum 18 participants - places are strictly limited to ensure the quality of the assessment process.
Key features
Combines Module 1 + Module 2
Build foundational knowledge and earn your Certificate of Achievement in one intensive week
Formal skills assessment
Your competencies are evaluated against the internationally recognised ITCILO Matrix of Competences
Certificate of Achievement
Successful participants will be awarded an ITCILO Certificate of Achievement
Part of the ITCILO Conciliation/Mediation Learning Path
The ITCILO Conciliation/Mediation Learning Path is a structured progression of courses designed to take practitioners from foundational knowledge to internationally recognised certification in labour dispute resolution. This residential programme provides a fast-track route through Module 1 and Module 2, leading directly to certification — with only the free introductory self-paced course as a prerequisite. Participants who wish to continue can advance to Module 3 — Advanced Skills for Conciliators/Mediators after completing this programme.
This Course vs. Module 2 Online — Which Path Is Right for You?
→ If you have already completed Module 1 Online, enrol directly in Module 2 Online.
→ If you prefer an intensive residential experience and have not completed Module 1 Online, this is your path.
→ Start with the free Introduction to Conciliation/Mediation of Labour Disputes — it is the only prerequisite for this residential programme.
What Our Expert Says
Learning Outcomes
By the end of this residential full certification course on conciliation/mediation of labour disputes, you will be able to:
- Apply the foundational principles of conciliation/mediation of labour disputes in professional practice
- Analyse conflict dynamics and select appropriate resolution strategies for different dispute types
- Facilitate conciliation and mediation sessions using the ITCILO four-step process
- Demonstrate key soft skills — active listening, reframing, and interest-based negotiation
- Navigate power imbalances, impasses, and high-conflict situations effectively
- Have your professional competencies formally assessed against the ITCILO Matrix of Competences
- Reflect on your practice through a structured Personal Development Plan
- Uphold the ethical standards and neutrality required of professional conciliators and mediators
Why Join This Course?
- All-in-one certification path — Cover Module 1 and Module 2 in five intensive days, with no need for prior online course completion (beyond the free intro course).
- In-person immersion — The residential format provides an intensity of practice and feedback that only a face-to-face setting can deliver.
- Internationally recognised certification — Assessment against the ITCILO Matrix of Competences, the internationally accepted benchmark for conciliators and mediators.
- Maximum 18 participants — An exceptionally small cohort ensures individual coaching, personal feedback, and maximum practice time.
- Gateway to Module 3 — Module 2 certification is the required prerequisite for Module 3 — Advanced Skills for Conciliators/Mediators.
- The ITCILO Campus in Turin — A thriving UN campus in a leafy park on the banks of the Po River, with world-class learning facilities, full board accommodation, and a global community of professionals.
Methodology and Attendance Requirements
This residential course takes place over five intensive days at the ITCILO campus in Turin. All sessions are face-to-face with expert assessors and coaches present throughout. Learning combines: expert-led explanations, plenary discussions, group work, case studies, individual exercises, coached role-plays, and assessed live simulations.
Role-plays (coached and assessed)
Four exercises in small groups: two coached sessions and two formally assessed live role-plays. Each session lasts approximately four hours. Participants act as conciliators/mediators through all stages of the process and receive structured feedback from expert assessors after each exercise.
Written test
Multiple-choice and short-answer questions focused on key principles and concepts of conciliation/mediation.
Personal Development Plan
Participants reflect on their strengths and areas for improvement, and outline how they plan to apply newly acquired skills in future professional practice.
Attendance requirements
Full attendance across all five days is mandatory. Participants must arrange their travel to arrive in Turin on the evening before the course starts.
Certification
Participants who successfully complete all components receive an ITCILO Certificate of Achievement, assessed against the internationally recognised ITCILO Matrix of Competences. Learn more about ITCILO digital credentials.
What Participants Say
A truly enriching and insightful experience that has transformed my practice has a conciliator and a positively impacted labour dispute resolution outcomes at the Department of Labour where I serve and lead.
Sparkle Grenade Courtney
Labour Commisioner, Grenada
Language
The entire training programme is conducted in English. A good command of the language is required.
Registration and Practical Information
How to apply
Click Apply Now and complete the online application form before the application deadline (21 August 2026). If sponsored by your institution, attach a sponsorship letter covering the course fee. Applications are reviewed through a standardised selection process — given the maximum of 18 places, early application is strongly recommended. Questions? Contact socdial@itcilo.org. Course code: A9018875.
Admission requirment
The only prerequisite is the free Introduction to Conciliation/Mediation of Labour Disputes self-paced course. Please confirm completion when filling in the application form. Completion of Module 1 Online is not required.
Course fee and accommodation
The course fee of €2,595 (€1,840 tuition + €755 subsistence) includes full board accommodation at the ITCILO campus in Turin, routine medical care, medical insurance, and internet access. Travel costs, passport and visa fees, and airport taxes are not included.
Payment and cancellation
The total fee must be paid in advance. To withdraw, notify the Centre in writing at least 14 days before the course start date. See the full payment and cancellation policy.
Your Questions, Answered
Do I need to have completed Module 1 Online before joining this course?
No. The only prerequisite for this residential programme is the free Introduction to Conciliation/Mediation of Labour Disputes self-paced course. This residential course covers Module 1 and Module 2 in five intensive days — prior completion of the online Module 1 course is not required and would be redundant.
What is the difference between this course and Module 2 Online?
Module 2 Online is a four-week online certification course for participants who have already completed Module 1 Online. This residential programme combines both Module 1 and Module 2 in a single five-day face-to-face format in Turin, and requires only the free introductory self-paced course as a prerequisite. Both formats lead to the same ITCILO Certificate of Achievement, assessed against the same Matrix of Competences. See the comparison table above.
Why is participation limited to 18 participants?
The small cohort size is essential to the quality of the coaching experience. Assessed role-play exercises and individual tutor feedback require close attention that is only possible in a small group setting.
What certification do I receive?
Successful participants receive an ITCILO Certificate of Achievement, assessed against the ITCILO Matrix of Competences. Learn more about ITCILO digital credentials.
Continue Your Learning Journey
This residential programme is part of the ITCILO Conciliation/Mediation Learning Path. Before applying, complete the free Introduction to Conciliation/Mediation of Labour Disputes — the only prerequisite. After certification, continue to Module 3 — Advanced Skills for Conciliators/Mediators to deepen your expertise in labour dispute prevention and resolution. This course is part of the broader ITCILO Social Dialogue curriculum, grounded in ILO standards on collective bargaining and labour relations. If you prefer to take Module 2 alone in an online format, see the Module 2 Online edition.
Ready to earn your conciliation/mediation certification in Turin?
21–25 Sep 2026 · ITCILO Campus Turin · English · Max 18 places
